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JOB TYPE – Regular, Full-time, In Location, Onsite, Hourly Associate, Specialist; Customer Services, Operations, After Sales, Order Resolutions HOURS – From 38 to 40 hours per week SHIFT – Seeking fully open work schedule availability, including evenings and weekends. Operations generally range between the window of 6am to 11pm; Work schedules are published minimum of 3 weeks in advance PAY – The starting rates/salary for this position range from $19.19 to $27.29 and will be based on equivalent work experience POSTING – The anticipated closing date is on or around 04/08/24 BENEFITS ELIGIBLE? – Yes At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment"
What you'll be doing day to day
- Resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store
- Identifying and reporting quality issues based on data gathered in returns.
- Investigating problems, developing solutions, preparing reports, and working with Independent Service Providers (ISPs) daily to resolve customer complaints.
- Using your product and solution expertise to enhance your customers’ experiences. Uses knowledge of both the product and how the IKEA organization works to offer solutions so that customers leave the store with a positive impression.
- Partnering with Kitchen Installation Specialists to solve all escalated kitchen and bath issues.
QUALIFICATIONS
2 years of experience in retail sales or customer service experience.
Why we will love you
You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.
