Customer Care Representative

We have a contract to hire opportunity for a Customer Care Representative in Salt Lake City Utah. The client is a world leading Food Science company testing Food for Pathogens.
Schedule: 9:00AM to 5:00 PM
Pay Rate: $21.00 to $24.00/Hr.
Summary:
Primary interface with customers and will ensure customers are properly set up and welcomed. Respond to customer requests in a timely manner to answer questions and resolve issues. Function as the liaison between Customers, Labs, Technical Sales Managers, and other functions as needed. Assist in identifying new opportunities with existing customers and ensure leads are properly routed to Sales. Serving the unique needs of each account is critical to Client's overall success in growing the business.
Job Responsibilities:

• Build and maintain collaborative relationships in the team and across the supported laboratories.

• Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner.
• Works with the Customer Care Technicians to ensure proper account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN / and any other system set ups critical to customer management.
• Respond to customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations.
• Communication/resolution of billing issues
• Contact customers regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
• Assist in customer complaint handling and investigation of complaints in accordance with company Quality policy and SOPs.
• This position has the responsibilities and authority to identify departures from the quality systems or procedures and document in accordance with SOPs in the global complaint system.
• Field incoming leads and ensure they are transferred to the correct TSM
• Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
• Behave and operate in an ethical and Code of Conduct compliant manner.

Education and Skills:

• One (1) plus years of experience in a Customer Service food or beverage industry a plus
• BS/BA degree or equivalent work experience will be considered.
• A general knowledge of food testing methods or scientific processes a plus
• Must be able to communicate information related to testing methods and results to clients.
• A general knowledge of LIMS and CRM software systems is recommended.
• Some exposure to food processing or quality assurance is beneficial in this role.
• General knowledge of personal computers including spreadsheet and word processing.

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/