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SalaryJoin the 125-year legacy of Potter Electric Signal Company!
Potter has been a part of the St. Louis community since 1898 and we are very proud of our rich history in the fire and life safety industry. Potter's mission is to be the "Symbol of Protection" for fire and life safety solutions worldwide by combining the latest technology in fire protection with the dedicated manpower for which we have been known for over one hundred years. Our vision is to provide industry leading quality solutions, products and services for the protection of life, property and the environment. With unwavering dedication to our customers, Potter looks to continue as the industry standard in both product and service with increased focus on international expansion.
Each employee at Potter takes great pride in knowing that every product we assemble, service, and sell is for the purpose of saving lives around the world. We strive to provide employment opportunities to those individuals who are performance driven, team players, take pride in their work, and are enthusiastic and passionate about their job.
The Customer Service Representative role is responsible for supporting Potter customers. This role works closely with Regional Sales Managers to ensure a superior level of Customer Service is maintained.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Handle all customer calls, inquiries, and requests. This includes but not limited to follow-up calls and courtesy calls.
- Verify and confirm orders and pricing to customers both domestic and international.
- Accurately enter customer orders.
- Prepare customs documentation for international orders.
- Maintain customer orders and related correspondence with the rapid response, courtesy, and accuracy that our customers have come to expect from Potter.
- Handle request/inquiries from Regional Sales Managers and Sales Rep agencies, providing outside sales staff with updated product information.
- Coordinate mailing list for region as required by marketing department.
- Process customer returns in a timely manner.
- Perform other duties as assigned.
Required Skills/Abilities
- Ability to act with integrity and professionalism.
- Excellent verbal and written communication skills.
- Ability to read and interpret documents.
- Strong Customer Service skills.
- Excellent time management/organization skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Excellent team player and strong collaboration skills.
- Working knowledge of MS Software (PowerPoint, Excel, Outlook, and Word).
Required Qualifications
- Minimum of 3 years of related experience and/or training.
Preferred Qualifications
- International shipping knowledge is preferred.
This is a full-time position, on-site at the corporate facility. A hybrid work format will be an option after thorough understanding of the position. The hours of work are Monday through Friday, 40 hours per week. An occasional shift in hours may be necessary to accommodate business needs.
Work Environment/Physical Demands/Travel
This job operates in a professional business office or home office where standard office equipment is routinely used, such as computers, photocopy machines, fax machines, telephones and filing cabinets.
This position is largely a sedentary role. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization’s facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
