Customer Experience Associate - Concierge Healthcare Industry

A healthcare startup is looking for compassionate people to help us grow, manage some aspects of logistics, and take care of our patients.

Application Task: Please research about our company at www.luxemobileiv.com as write a short essay about yourself, your strengths and how you would be a great fit to the position. Email the essay as a pdf file to a.tahsin@luxemobileiv.com (you can use Ai tools like ChatGPT and Quillbot to craft a good essay, but it shouldn't sound like a robot)

What is great about our position:

• Hybrid work environment. Once you’ve been trained and we’re comfortable, you can work from home two days per week.
• Very few upset customers: mostly you're answering questions about treatments
• Minimal customer interactions: most of your time will be spent ensuring nurses can complete their appointments without issue.
• Great work environment with snacks, free food, and other benefits
• Great opportunities for advancement: Our company is doubling every six months. As we grow, we’re always looking for managers.

Hours:

• Monday - Friday ( 6 - 10 Hour Shifts); Weekends as needed

Pay:

• Expected $18+ per hour ($14/hour + bonuses). Great candidates can earn $20+ per hour
• Bonuses will likely grow with time.

Responsibilities:

• Monitor and manage the schedule of appointments for the company. This includes moving appointments between providers as necessary, answering questions from our providers (for example missing patient information), and addressing any logistical issues as necessary.
• Monitor incoming messages (such as text or chat) to answer customer questions.
• Speak with potential patients (approximately 10 phone calls per shift), understand their needs, answer their questions, and help them through the booking process.

Example phone calls:

• From a customer: Patient has father in hospice, what treatment would be best? Or is there any availability today?
• From a provider: Traffic is terrible. I can't make it to the patient's house in time. Can you contact the patient and tell them we're running late.

Required:

• Good with technology (such as using a computer, etc.)
• No foreign accent
• Belief in modern medicine
• Compassion towards those suffering from medical ailments

Great to have:

• Experience working in the medical field and/or some understanding of medical issues and medical terminology.
• Sales experience
• Being fluent in Spanish is a plus.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Parental leave
• Referral program

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work
• Office

Application Question(s):

• Can you work with Microsoft outlook, excel and, teams? Do you have tech literacy?
• Can you work on weekends? This role might casually have shifts for weekends.
• Please research about our company at www.luxemobileiv.com as write a short essay about yourself, your strengths and how you would be a great fit to the position. Email the essay as a pdf file to a.tahsin@luxemobileiv.com (you don't have to answer here). Just write yes or no if you will do it. There are proper instructions about this in the job description.

Ability to Relocate:

• Houston, TX 77027: Relocate before starting work (Required)

Work Location: Hybrid remote in Houston, TX 77027