Telecommunications Customer Service Associate

We aim to supply one of the nation’s largest telecommunications providers with unparalleled customer acquisition and revenue growth strategies leading us to new markets and new opportunities for our team. Our operations and Customer Service strategies that we have developed are cost-effective, efficient methods emphasizing reliable support, regular follow-up, and lasting brand loyalty. As we grow, we vow to operate with the same level of professionalism and precision in each new market that we expand into.

We are currently seeking a Telecommunications Customer Service Associate to join our team in McAllen. As a Telecommunications Customer Service Associate, you must be service-minded, solution-oriented, and forward-thinking. You will be responsible for fielding customer inquiries, resolving complaints, and addressing product or service concerns with an exceeding level of empathy, professionalism, and courtesy.

We are looking for a pioneer who will be able to execute our current strategies flawlessly while also providing a unique perspective to our training and development, orientation, and company culture.

Telecommunications Customer Service Associate Responsibilities:

• Provide superior customer support through direct meetings with potential customers and serve as the primary point of contact
• Utilize active listening skills and consultative sales techniques to understand a customer’s wants and needs and provide unmatched product/service solutions with quality in mind
• Attend daily meetings regarding product knowledge updates, performance standards, and new promotional opportunities
• Maintain a high level of professionalism and rapport with every customer, client, and team member
• Update customer information and ensure accurate filing entry to ensure the customer’s confidential information remains safe
• Represent our organization with pride and set to be an upstanding example of our core values - whether you are in the office or not

Telecommunications Customer Service Associate Requirements:

• Previous experience in a Customer Service setting, including hospitality, restaurant, or retail experience
• Must be flexible to work weekends occasionally
• Experience with Office Suite and Google Drive and demonstrated competency in learning new software applications
• Excellent Customer Service and communication skills with the ability to clearly articulate relevant information, ideas, and directions
• Commitment to teamwork through relationship-building, dependability, trust, and collaboration

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• Professional development assistance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• McAllen, TX: Relocate before starting work (Required)

Work Location: In person