Address
Form of work
SalaryEnterprise Customer Engagement Manager
Areas of Responsibility:
- Support the Enterprise organization in increasing Customer Engagement and interactions.
- Research and conduct analytics on different products and features by competitors and other key players in the VRS and other related markets.
- Engage customers and prospects in different markets through different communication channels
- Analyze sales and marketing campaigns to determine best strategies for growth and retention
- Conduct customer interviews regarding Company products and features
- Provide accurate reports on customer surveys, efficiencies and quality
- Work with key partners to identify and share best practices, drivers of business success and customer experience.
- Identify customer risks and opportunities in day to day customer activities.
- Coordinate special Customer Engagement projects assigned.
- Provide onsite and remote support to assigned customers following the initial installation of products and services.
- Perform other tasks assigned
Minimum Qualification Requirements:
- Prior customer experience preferred
- Knowledge of customer service and / or VRS products
- Excellent communication skills
- Cultural awareness of Deaf culture and/or American Sign Language
- Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure
Physical Requirements:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
Work Environment:
Work is performed in an office environment.
