Address
Form of work
SalaryDo you enjoy solving problems, writing software, and working with customers? Do you wake up hoping to find time to learn a bit more about how to containerize compute workloads? Work with high scale data? Or build end to end engineering deployment systems? How can you use emerging AI technologies to accelerate developers and solve new challenges? Do you want to join a team where learning about new technology is part of our work every day?
The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We work closely with our customers’ engineers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We pride ourselves in making contributions to open source and making our platforms easier to use.
We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform. In this role, you will be working with engineers from your team and our customers’ teams to apply your skills, perspectives, and creativity to grow as engineers and help solve our customers’ toughest challenges.
We are hiring a Customer Engagement Advisor with deep experience and expertise in designing and delivering solutions using modern software engineering practices and cloud technologies. We’re looking for someone who thrives in working with a variety of technologies, not just Microsoft technology, and enjoys engaging direclty with customers on their toughest technical challenges. You will be solving exciting business problems, contributing to open source, and collaborating with Microsoft's most important customers. You will work directly with a Technical Fellow and be an extension of the Industry Solutions Engineering executive office.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It’s an informal and flexible work environment and you’ll be welcome to work in the way that best enables you to get your job done.
We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
Responsibilities
Analysis of Customer and Market Signals
- Leads Customer Engagements and market research to identify complex opportunities and gaps in multiple feature areas; tests hypotheses and proposes solution roadmap.
- Scale impact by identifying top priorities for in-demand subject matter experts, manage backlog and assets that help scale top customer patterns, and accelerate developer success by building trust and sharing cross-organizational best practices.
Product/Service Definition
- Designs and proposes architecture and solutions for complex technical needs, collaborates with internal and external partners, and defines program goals and success metrics for multiple feature areas.
Product/Service Development
- Manages cross-functional projects and teams for multiple feature areas of a product or service.
- Drive Customer Engagements to deliver well-defined products that generate immediate customer value and high-quality, broadly applicable software contributions to Microsoft products and to open-source communities.
- Participate in hands-on coding activities to maintain up-to-date technical knowledge.
Product/Service Performance
- Partners with others to collect and analyze performance metrics, monitor progress, and derive insights for multiple feature areas.
- Influence product roadmaps by developing relationships with product teams, sharing insights and data from Customer Engagements, and driving executive communication.
- Understand common cloud architecture patterns and trade-offs, best practices for cloud engineering, developer productivity issues, etc.
Other
- Embody our culture and values
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 6+ years experience managing cross-functional and/or cross-team projects.
Additional or Preferred Qualifications
- Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 10+ years experience managing cross-functional and/or cross-team projects.
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
Technical Program Management IC6 - The typical base pay range for this role across the U.S. is USD $158,500 - $276,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,800 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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