Customer Engagement Specialist (Bdc Fully Remote)

Owner Connect: Customer Engagement Specialist (BDC Agent)

Position Title: Customer Engagement Specialist (Virtual)

Travel: Based on Business Needs

Position Overview:
Individuals shall be responsible for managing daily BDC operations for each assigned partnership.

Qualifications:
Prospective candidates must demonstrate prior experience in the following: strong communication skills, lead conversion ability and quality interpersonal capacity :

• Previous automotive BDC experience preferred
• Previous Professional Experience in Customer Service, Sales
• Articulate, Problem Solver, High-Energy, Strong Presentation Skills
• Results Driven, Committed to High-Performance Outcomes
• Coachable, Enjoys Working within Team Dynamic
• Available to work weekdays / weekends as well as early morning or evening schedule

Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position.

• Consistent Daily Engagement of all Assigned Leads
• Schedule 12-14 Quality Appointments per Day
• Accurate Data Reporting, Activity Tracking
• Strong Representation of our Dealer Partners to Customer Base
• Organize all Lead Source, Activity and Records in Partner Data Systems
• Generate new Business Opportunities for our Dealer Partners

Compensation:
Owner Connect believes in providing employees with competitive compensation and routinely review market value; Owner Connect reviews each employee’s past education and work experience to provide the most competitive package.

• Compensation is based on experience
• Bonus eligibility based on brand performance
• Paid Time Off as well as Nationally Mandated Holiday time
• Company sponsored healthcare program

Owner Connect
A Division of Twelve21 LLC

Job Types: Full-time, Part-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:

*CDK
*VIN Solutions
*E Leads
*Dealer Socket
*Reynolds & Reynolds
*Xtime

Experience:

• Automotive BDC: 1 year (Required)

Work Location: Remote