About the Department
Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.
We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?
The Position
The Manager, NextGen Customer Engagement will support Novo Nordisk's strong commitment to its customers by managing and deploying Customer Engagement capabilities aiming to deliver optimal and integrated customer experiences informed by data-driven insights that yield measurable business outcomes and competitive advantage.
This role will be responsible for agile execution and support of new capabilities, platforms, and systems within Novo Nordisk in partnership with internal stakeholders and external vendors. Specifically, this role will develop and update business requirements, implement content tagging & taxonomy, perform user acceptance testing, and other capability deployment efforts in support of NextGen Customer Engagement, such as Next Best Action.
The role will partner across Customer Experience & Marketing Enablement functions (Omnichannel Engagement, Field Systems, Marketing Operations) and other NNI functions (Marketing, Advanced Analytics, IT) to execute projects and capability enhancements.
Relationships
Reports to the Director, NextGen Customer Engagement. Provides direct support to Omnichannel Engagement Sub-functions (HCP/Consumer Activation, Paid Media, and CX Operations). Interacts with multiple Novo Nordisk’s internal functions such as Marketing, Field Execution, Field Systems, Advanced Analytics, IT, Legal, Regulatory, as well as external vendors.
Essential Functions
Physical Requirements
0-10% overnight travel required.
Qualifications
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.