Customer Engagement (CE) Project Manager - North America

Purpose Statement
As athought leader, you establish and develop capabilities, positioning sa.globalas an innovator for clients. You manage the delivery of projects andrelationships with clients while communicating and designing solution offeringsto clients.
Position Overview
sa.globalis looking for a driven, senior-level Dynamics Customer Experience (CE) ProjectManager to accelerate our growth by delivering quality projects and buildingstrong relationships with clients. As a CE Project Manager, you are fullyaccountable for financial management of large scope and budget projects. Youwill orchestrate a broad range of metrics to attain Key Performance Indicatorsthrough others, proactively managing risks and issues, including recoveryefforts and resolving escalations across projects. We are looking for apassionate and driven person who is excited to grow our business whilst beingpart of a great, high-achieving team.
We offera career with great growth opportunities, an independent work environment, anda dynamic, supportive company with a strong ethical culture. You will work witha team with a passion for their work, a good sense of fun, and a strong workethic. We offer a collaborative environment that encourages and supports growthand change and allows you to build up a business, define new ways of doingthings, and explore new paths. You will also have the opportunity to work withone of Microsoft's largest, global, multi-award-winning partners!
The Values of sa.global

• Contribute towards a working environment that represents "one sa.global" where everyone is seen as an equal, and equality and diversity is championed
• Interact with a variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
• Come as you are, make work fun & others successful, and foster an always learning mentality

Main Responsibilities

• Ensure all projects are delivered on-time, to quality, scope, and budget
• Develop projects scope and objectives, involving all relevant stakeholders and ensuring deliverables are feasible and achievable
• Resource planning and allocation - delegate tasks based on resources strengths, skill sets, and experience
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Track and constantly measure project performance using appropriate systems, tools and techniques
• Analyze the successful completion of short-and long-term goals
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Regularly meet with clients to take detailed ordering briefs and clarify specific requirements
• Manage the relationship with clients and all stakeholders
• Serve as primary contact for client inquiries and concerns throughout the lifecycle of the project
• Adhere to internal governance and project methodologies
• Manage project change and ensure change requests are approved by clients before work commences
• Carry out additional, reasonable duties as may occur from time to time as instructed by your manager or members of senior management

Skills and Experience

• Strong understanding of Microsoft Dynamics Customer Experience (CE)
• Proven track record of successfully delivering CE projects with experience of working on full life cycle implementations across multiple geographies
• Excellent client-facing and internal communication skills, both written and oral
• Solid organizational skills including attention to detail and multi-tasking skills
• Demonstrated experience working with Agile Methodology
• Solve complex problems with creative solutions

Travel
Occasional travel within the US and/or Canada
Location
United States or Canada - Remote (home office)
Overview of sa.global
sa.globalis a leading global provider of Microsoft Dynamics 365 solutions forprofessional services firms and other project-driven organizations. Our familyof vertical solutions extends the core functionality of Microsoft Dynamics 365to provide an unparalleled offering in the marketplace for engineering,architecture, construction, accounting, legal, advertising, marketing, and ITservices firms. An 11-time winner of the coveted Microsoft Dynamics Partner ofthe Year Award, sa.global is also a part of Microsoft's elite Inner Circle.Established in 1990, we are an almost 1000-member strong global organizationwith a presence in 25 countries.