Customer Claims Representative

Job Description

Phone Inventory Specialist - ListAssist, Remote

Who We Are

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing the most accurate settlement reports to aid in their Content Claim process. Enservio is looking for a ListAssist Phone Specialist, you are a key part of the team that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home.

The Role
In this role, you will be responsible for facilitating the contents inventory process that enables the most accurate, fastest contents claims service available in the insurance industry today.

What You’ll Do

You will work directly with the policyholders, over the phone and email, to develop lists of their damaged personal contents items. You will create lists of contents to meet Enservio's quality standards and allow valuation of those items. You will also work on lists created by the insureds to gather ages and price driving information ensuring the best LKQ match in determining the value of their contents.

What You’ll Bring

Strong organizational skills

Ability to handle multiple projects simultaneously

Strong Excel skills

Ability to type min 65 WPM

Ability to empathize

Experience dealing with grieving individuals (hospice, funeral, social work) a plus

Customer service experience

Ability to sit on the phone for several hours at a time

Has good cell phone reception at home

Internet access

Bilingual (English/Spanish) is a plus

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)

Schedule:

• Monday to Friday

Work setting:

• Remote

Experience:

• Customer service: 1 year (Required)

Work Location: Remote