Customer Care Specialist - Warehouse

Who we are

Rapidly growing and one of the Pacific Northwest Regions largest providers of Respiratory and Sleep Therapy equipment, Performance Home Medical has established itself as the industry leader. We could not have experienced the success we have without the committed professionals amongst our teams. Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care. We’re able to provide this level of care, because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.

At Performance Home Medical, we are dedicated to improving quality of life for our patient’s by helping them breathe easier and sleep better. If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.

Who we’re looking for

We’re seeking a Customer Care Specialist that understands the value of providing an exceptional customer service experience. You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, and you must be committed to serving our patients. In return, we’ll provide you with an environment where you’ll be valued, and we’ll provide you with the guidance, training, and mentorship necessary to take your career to the next level.

Job descriptions would entail but not limited to:

• Perform daily administrative tasks.
• Data Entry, work sales orders.
• Perform basic warehouse duties (i.e. receiving, stocking, cleaning, and shipping).
• Scheduling patient appointments and assisting Clinicians as directed.
• Operate phone systems in a professional manner.
• Set PAP equipment.
• Other tasks that may be assigned by direct manager/supervisor.

• Excellent communication skills, both verbal and written.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Strong customer service and interpersonal relationship skills, both in-person and over the phone.
• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/Customer Care.
• Problem solver with a demonstrated track record of high performance.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.