Customer Care Specialist - Remote/Office

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be the direct point of contact for our customers, assisting them with any inquiries or issues they may have. Your primary goal will be to provide exceptional customer service and ensure customer satisfaction.

Responsibilities;

• Answer customer inquiries and provide information about products or services
• Resolve customer complaints or problems in a professional and timely manner
• Communicate with customers through various channels, including phone calls, emails, and live chats
• Accurately input and update customer information in our database
• Collaborate with other team members to ensure customer satisfaction
• Identify opportunities to upsell or cross-sell additional products or services
• Maintain a high level of product knowledge to effectively assist customers

Requirements;

• Excellent communication skills, both written and verbal
• Ability to remain calm and professional in challenging situations
• Strong problem-solving skills
• Customer-oriented mindset with a dedication to providing exceptional service
• Ability to work effectively in a team environment
• Basic computer skills and familiarity with CRM software
• Detail-oriented with strong organizational skills