Customer Care Specialist

Position: Customer Care Specialist
Location: Milwaukee, Wisconsin - Headquarters
Reports To: Customer Care Manager II
Responsibilities

• Primary customer contact through verbal and/or written methods
• Handle faxed, emailed, and verbal order entry with a high level of accuracy and efficiency
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer's satisfaction
• Maintain quote and order schedule awareness with data provided
• Keep current on product design changes, customer and representative reassignments
• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes
• Maintain strong and cordial relations with co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary

Leadership Competencies

• Excellent communication and interpersonal skills
• Ability to work with a highly dynamic team and fast-paced environment with continuous challenges
• Ability to oversee workflow and day-to-day operations
• Team orientation with the ability to influence others
• Superior communication and employee relations skill

Qualifications

• Minimum of 3 years customer service, manufacturing environment experience preferred
• High School Diploma required, Associate degree or higher level of education preferred in technical, business or related field
• Demonstrated working knowledge with SAP and/or Salesforce.com preferred.
• Proficient in Microsoft Office Suit

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord
Regal Rexnord Corporation("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.
You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.