Address
Form of work- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.
Education
Preferred- Bachelors or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
