Customer Care Representative

Due to rapid growth locally and nationwide, Parts ASAP of Lake Mills, IA is looking for an experienced individual to join our team of parts experts.

The Customer Care Representative is responsible for supporting post-sale customer service processes. This includes customer returns, warranty claims, quality alerts, logistical problems, freight claims, and more. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding customer experiences.

This is a highly technical customer facing position and the successful candidate will deliver superior quality and value to our dealer network while protecting business interests. Must be comfortable with technology, eager to learn, and willing to adapt in a changing environment.

What will I do?

• Coordinates with Sales Team to triage incoming Customer Service tickets.
• Works directly with customers on returns and problem resolutions.
• Communicates with Finance Team to initiate credits and charges to customers.
• Coordinates with Engineering, Manufacturing, and Supply Chain when re-work or exchanges are required.
• Addresses and resolves customer concerns, complaints, or issues with a positive and empathetic approach.
• Investigates and analyzes customer problems, identifying root causes, and proposing effective solutions.
• Collaborates with other departments to ensure timely resolution of complex issues.
• Escalates unresolved problems or concerns to appropriate teams for further assistance.
• Maintains a deep understanding of our products/services to effectively assist customers.
• Accurately documents customer interactions and the steps taken to resolve issues.

What’s required from me?

• High School graduate, or equivalent work experience.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient demeanor when dealing with customer concerns.
• Ability to work in a fast-paced environment and adapt to changes.
• Basic computer skills and proficiency in relevant software applications.
• Able to lift 15 pounds occasionally
• Prolonged periods of sitting at a desk and working on a computer.

What’s in it for me?

• Regular scheduled hours
• Internal promotion opportunities
• Competitive pay
• Employee discount program
• All States Ag Parts offers competitive pay and a great benefits package (health-traditional copay or high deductible plan, Dental, Vision, Life, Accident, Critical Illness, Paid vacation/sick leave, FSA, HSA, Pet Insurance, 401k plan-with company match)