Customer Care Representative (90% Remote)

Job Title: Customer Care Associate

Location: Onsite training in Burlington, MA (after training mostly remote)

Hours: Mon - Fri 9:30am - 6:00pm EST (training hours 8:00am/8:30am start time)

Pay: $21.00/hr.

***This is a contract position, with a possibility of conversion/getting hired on***

A career with MilliporeSigma is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:
This Customer Care position involves working in a dynamic, fast paced, high energy and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications MilliporeSigma guidelines. As a Customer Care Specialist, you must be eager to learn, be respectful, honest & humble, and embrace challenges. The opportunity for growth exists for employees who are eager to promote innovation, embrace new ideas and demonstrate the ability to learn at the next level of responsibility.

Key responsibilities include:

• Respond to customer inquiries and resolve issues quickly, competently and professionally.
• Take ownership of all customer interactions to deliver a better customer experience.
• Enter internal and external customer orders and quotations received via inbound calls, email, website, etc.
• Maintain a low error rate with quotes and orders
• Execute on requests and inquiries related to orders, shipments, or other customer-related matters.
• Use multiple applications that house customer information, policies and procedures.
• Investigate, record, and resolve customer service issues including lost or damaged orders, complaints, & credit and/or rebill requests.
• Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information.
• Adhere to all ISO Certification and participate in Customer Care-related audits when called upon to do so.
• Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
• Use sound judgment, take initiative and make good decisions
• Take pride in your work: own, execute, accomplish.
• Be flexible, demonstrate reliable attendance and adhere to scheduled work hours to meet the needs of the organization as required.
• Act as a role model of MilliporeSigma’s values and business practices.
• Be positive and friendly

Basic Qualifications:

• Prior customer service experience or equivalent
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Highly motivated and organized, with attention to prioritizing incoming tasks.

Preferred Qualifications:

• High School degree with 3- 5 years experience
• Associates degree or higher education is preferred
• Knowledge of SAP (PRD pref.), Salesforce, Oracle, CRM systems and PC applications a plus

What we offer:

With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Millipore Sigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid work

Application Question(s):

• Are you local to the Burlington, MA or St. Louis, MO for onsite training? As you must be onsite for the first 1-2 weeks of training.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• SAP: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Language:

• English (Required)

Work Location: Hybrid remote in Burlington, MA 01803