Customer Care Representative

Customer Care Representative
Southeastern Massachusetts
596 Paramount Dr., Raynham, MA 02767

Your future is our business.

Our office located in Raynham, MA is seeking a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.

Salary and Hours

Our starting annual salary range is $45,979 ($22.11hr.) - $55,888 ($26.87/hr.) based on level of experience and applicable licenses within the Property and Casualty Industry. The 40-hour work schedule will be Monday through Friday between the core hours of 9 AM and 5 PM and will include a few holidays and Saturdays per year.

Work from home may be available up to two days a week once trained to work independently.

Responsibilities:

• Telephone contact in a high call volume environment to service existing accounts
• Professional telephone manner to establish and maintain effective relationships to gain trust and respect
• Ability to problem solve and use time effectively in order to multitask and prioritize work
• Work well with others in a team setting
• Meet production goals, which is shown through policies written and Amica Life Referrals
• Six to eight weeks of comprehensive training is provided

Qualifications:

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Perks and Benefits

• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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