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SalaryThe Client Care Dept is focused on ensuring clients receive the highest level of service and information regarding their home purchase or sale. This department is dedicated to retaining and growing our client base.
This role is a Client Care Representative and is responsible for serving as a client’s first line of response and information, setting the tone for the level of service expected with The Premier Team. As one of our Client Care Representatives, you will act as a key resource for the client, ascertaining their real estate needs, setting up home searches, answering area lifestyle questions, and eventually pairing them with the ideal real estate agent on our Team. This concierge-style position is the gateway for new clients to learn more about our Team and make their process of buying or selling a stress-free experience.
You will be making 100+ outgoing sales calls from our database per day while taking incoming calls, managing searches and drip campaigns, and nurturing the leads to create sales opportunities for our Agents. You will have plenty of opportunities to help drive the growth of your department and our Team. Evening and weekend shifts are expected.
This is an in-office position in our Ballantyne location. Remote workers need not apply. Full-time position.
Bonus structure in addition to the base rate. Grow with us!
Compensation:$36,000 - $42,000 yearly
Responsibilities:- Impact: Your daily interactions with clients directly impact their process of buying or selling a home and their ability to feel comfortable that they are in good hands with our Team. Real estate is about people and each family has a story that you will help write. You will make the very most out of the tools we provide and continue to maintain the amazing service standard we’ve set within our industry.
- Teamwork: The Premier Team is a growing, successful team of smart, passionate, and dedicated professionals all here to work on a common goal. You can expect a great deal of support, transparency, and collaboration daily. There is an amazing opportunity to learn from some of the best people in the industry and be part of something amazing.
- Learning: We are eager to learn and develop our skills to create better customer experiences and success for our Agents. As The Premier Team continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.
- In return for this work, you will be allowed to make a tremendous impact in one of our fastest-growing teams in the US! As The Premier Team grows, so will you!
To thrive in this role, you should:
- Share our passion for people, with an aptitude for customer service and tech skills.
- Strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity.
- Possess high energy and thrive in a scaling company environment.
- Be flexible to take on new challenges as they arise.
- Willingness to speak with customers after hours as the need arises.
- This is an in-office position in our Ballantyne location. Remote workers need not apply. Full-time position.
ABOUT THE PREMIER TEAM
The Premier Team at RE/MAX Executive is based in Charlotte, NC with four locations in the Metro. We have been in business since 2006 and have received ranked accolades since our first year. To serve our clients best, we pride ourselves on hiring and retaining a team of agents who are highly skilled and have undergone extensive training. Our power is that collaborative team, a team who understands the nuances of the Carolinas real estate market as well as our extensive network of knowledgeable partners in the region.
Awards include:
- #1 RE/MAX Team in the Carolinas
- 2023, #1 Team in the entire Canopy MLS
- #6 RE/MAX Team Nationwide out of over 5,600 teams
- Top real estate team in The Thousand by Wall Street Journal
- In 2023 alone, donated over $10,000 to Children's Miracle Network
OUR CORE VALUES
https://thepremierteam.com/core-values
