Customer Care Representative

Not all heroes wear capes; some wear headsets! When customers are in trouble, they need someone to answer the call. If you excel in effective communication, solving problems, and helping people when it matters most, we are looking for (not so secret) agents to join our diverse team of customer service professionals.

Terminix of the Triad is a recognized industry leader and offers stability and a rewarding career to our team of talented professionals. Interested in becoming a part of this team? We have an exciting opportunity available for you as a Customer Care Representative based out of our Contact Center in Greensboro, NC.

WHAT OUR CUSTOMER CARE REPRESENTATIVES ENJOY MOST:

• Being rewarded for meeting and exceeding sales goals, as well as upselling based on customers' needs.
• Assisting people by identifying and creatively problem solving their issues.
• Partnering with the Field Team and Branch Managers to effectively service the customers.
• Providing value as an integral part of a family-owned and oriented company.
• Working in a non-traditional call center setting where quality is the number one priority.
• The friendly (and competitive!) work environment that fosters goal getting and success.
• Flipping an issue or service cancellation request into a long-term customer relationship.
• Taking part in industry training, coaching, and professional development opportunities.

On any given day, you can expect to answer inbound and make outbound calls, schedule and upsell services, quote prices, prepare sales orders, process payments, make collection calls as necessary, escalate customer issues as applicable, track proposals, and follow up with potential customers.

WHAT YOU WILL BRING TO TERMINIX:

• Education: High school diploma or equivalent. Some college coursework preferred.
• Experience: 12+ months of combined experience in customer service, face-to-face or via telephone. Sales experience a plus!
• Skills: Effective communication, multi-tasking, problem solving, computer skills including working with spreadsheets, aptitude for numbers.
• Abilities: Adaptable, organized, detail-oriented, results-driven, works well under pressure.
• Availability: Depending on the time of year, hours may vary between 7:30am-5:30pm and may include occasional Saturdays.

BENEFITS OF WORKING WITH US:

At Terminix, we offer you a career, not just a job. We provide you with the tools and training to be recognized as professionals in the nation's leading pest control business. We value our employees by providing great benefits, strong compensation plans and opportunities to grow.

• Rewarding pay - $17 hourly plus commission
• Growth opportunities
• Stable industry
• Health, dental, and vision insurance
• Paid time off
• 401(k) Retirement plan
• Free/discounted pest control
• Incentives and awards

Terminix is a locally owned and operated company that has provided pest control services to residents and businesses in the Triad area of North Carolina for over 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.