Customer Care Representative Ii

Description:
The qualified candidate will be responsible for the management of customer orders through the entire order fulfillment process. The Customer Care Representative will ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status. The Customer Care Representative will function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and Client. Additional responsibilities include, but are not limited to: Assisting in the resolution of outstanding credit issues, non-conformances and various supply chain related projects. This position will interface with various functions within the business: Marketing, Sales and Logistics, at all levels of the organization. Experience = 0-3 years
As the Customer Service Representative, you'll be responsible for the entire order fulfillment process for assigned channel partners. The order fulfillment process includes; order entry, issue resolution, shipping and invoicing. You will proactively take necessary action to remove obstacles between customer's requirements and Client's ability to satisfy them while making decisions within established guidelines. The successful candidate will build strong relationships with channel partners and seek ways to improve their customer experience.
Formula for Success: You Will...
" Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and Client's ability to satisfy them.
" Execute Customer Non-Conformance process including investigation and reporting.
" Complete material availability inquiries and price discrepancy reporting.
" Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
" Provide consistent quality service and act as a liaison for customers and external service providers.
" Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
" Effectively manage more complex projects and time lines for Customer Service including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.
Ingredients for Success: What We Look For in You...
" Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.
" Experience using SAP order to cash modules including invoicing is preferred.
" Demonstrated ability to work independently and offer solutions to moderately complex problems.
" Demonstrated ability of taking initiative for process improvement and the ability to understand the impact of your work on the broader business.
" A Bachelor's with 5 years of progressive experience in a related field is preferred (not required).
" Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
" Experience interacting with customers in a helpful and friendly manner to understand Labor Category Sales/Marketing Additional Description
This is an analytical role with heavy multitasking required. As a Customer Care Representative, the incumbent will use SAP and MS Excel very heavily to manage multiple processing priorities pertaining to customer orders and financial information within Client processing software.
Candidates must be able to explain exactly how they used "order processing software in their previous role(s). For instance:
1. What was the name of the order processing software?
2. What are some of the daily functions/steps typically managed other than running daily reports?
3. What kind of customer orders were being processed?
4. Was this a retail environment? (Hopefully, the answer is no)
5. What was the main purpose and goal of their department?
6. What information was being stored and processed the software tool (customer order software such as SAP or similar applications)?
7. Why was their role needed and how did it impact the business?
8. What are the specific areas of expertise that the candidate has within MS Excel?
a. Pivot Tables?
b. V-Lookups Are you hiring a former Client (or past Client acquisition) employee? N/A Medical Clearances Required No - drug screen only Audiometry (No Value) Benzene (No Value) Butadiene (No Value) Blood Draw and Urinalysis (Quest P2103) (No Value) ChE Inhib. Pesticides (No Value) Chest X-Ray (No Value) Chromium (No Value) Confined Space (No Value) Cotton Dust (No Value) Crystalline Silica (No Value) Diisocyanates (No Value) DOT Driver (No Value) Education Background Screening (No Value) EKG (No Value) Ethylene Oxide (No Value) First Responder (No Value) Formaldehyde (No Value) Hazwoper (No Value) Hearing Conversation Examination (No Value) Hepatitis B Vaccination (No Value) Inorganic Lead (No Value) Methemoglobin (No Value) Methylene Chloride (No Value) Mobile Equipment Operator (No Value) MSHA (No Value) MVR Check (No Value) Nickel (No Value) Non-Dot Drug Screen (Quest test #2817) (No Value) OSHA (No Value) Periodic Health Evaluation (History and Physical) (No Value) Platinum (No Value) Pre-placement Medical History and Physical Examination (No Value) Respirator (NotSCBA) (No Value) Respirator (SCBA) (No Value) Safety Council (No Value) Spirometry (No Value) TWIC (No Value) Visual Acuity (No Value) Other (No Value) Does the position allow for the worker to be virtual/remote? Yes but Onsite Preferred Shore Options Available for this Position Onshore Only Hours per Day 8 Hours per Week 40 Total Hours 2,088.00