Experienced Hvac Customer Service Representative/Production Assistant

Andy Lewis Heating and Air Conditioning is seeking an experienced HVAC Customer Service Representative/Production Assistant to join our team. This is a full-time position that requires a very reliable individual that is a proven self-starter, multitasker and problem solver with a positive attitude, who is trained in customer relations and is able to work as a team member to provide superior service to our customers.

In this position, your primary responsibilities will be to answer incoming calls and emails quickly and professionally, schedule system start-ups, production miscellaneous, service repairs, replacement quotes and preventive maintenance visits while working closely with other team members to coordinate scheduling. Make outbound calls to customers and builders to confirm scheduled appointments, follow up on recent appointments and schedule upcoming maintenance visits. Take and deliver messages as needed for other team members, ensure messages are received and follow up as needed, making sure that customers’ needs are met.

Essential Duties and Responsibilities:

· Answering incoming calls quickly

· Schedule customers for service repairs, replacement quotes and preventive maintenance visits

· Schedule production miscellaneous and system start-up calls

· Request builder purchase orders as needed

· Direct incoming calls to correct team member as needed

· Take and deliver messages as needed

· Ensure timely communication with builders and customers through phone and email

· Process production call paperwork

· Maintain customer and builder files through data entry, filing and scanning

· Issue purchase orders to technicians for parts

· Completes customer satisfaction calls to customers

· Contact customers to schedule inspections, service and planned maintenance appointments

· All other duties as assigned

Qualifications:

· Must like being on the phone all day with customers

· 3+ years Customer Service required

· 2+ years HVAC experience required

· Have strong listening and communication skills

· Problem solver who can resolve problems with little help

· Must have a positive, professional and helpful attitude.

· Dependable

· Proficient in MS Office (Outlook, Excel and Word)

· Able to work in a fast-paced environment

· Excellent oral and written communication skills

· Attention to detail

· Efficient multi-tasker

· Team Player who is willing to pitch in to support other co-workers

· Clean, neat and professional appearance

Don’t miss out on this great career opportunity that exist within our growing company. Andy Lewis Heating and Air Conditioning is an Equal Opportunity Employer that offers a competitive compensation and benefits package including:

· Competitive Salaries – Weekly Pay!

· Stability

· Full Benefits package

· And much more!

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• HVAC: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person