Address
Form of workJob Description
Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort.
Please note no vacation will be taken within the first 90 days due to training schedule
No more than 2 submittals per vendor/supplier
Please include pre-screening questions at top of resume:
Describe a time when you were faced with a new task where you had little to no experience. How did you handle the situation and what was the outcome?
Describe your communication style when faced with difficulties (i.e. tech issues, late arrivals, etc).
Describe a time when you found difficult to understand a customer and how did you approach that interaction?
Preferred Max Supplier Bill Rate: *** to contractor within max bill rate to client of ***
Submittal Requirements:
Candidate resume must be up to date, be clear/concise and clean - Need Month and Year for each position on Resume
Right to Represent must be attached
Candidate resumes candidates will not be considered for the following reasons
Job Hopping, no more than 3 jobs within year
Employment Gaps without significant reason
Short Term Employment
Lack of Information
Spelling errors
Length of Assignment: 1 year contract possibility for temp to perm with ***
What is the preferred candidate location (local, non-local, remote?) and is there flexibility? MUST be only local or drive in candidates this position will be a hybrid environment, this is not a 100% remote position. Commute should be no longer than 45 minutes.
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take lights out calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check
Top 3 Required Skills
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
What soft skill requirements do you have (team fit and personality requirements)?
o Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
High Level Project Overview:
o Working as a part of the Customer Account Management team candidates will assist the companys residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customers needs, and provides detailed explanations/applications of electric rates to customers. *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
o Minimum 2+ years of experience in a inbound call center environment
o It would be a plus to also have experience with utilities
Education:
o HS/GED Required
o Associate degree prefer, not required
Are there any specific companies/industries youd like to see in the candidates experience?
o Customer Service fields especially inbound call center
Please note no vacation will be taken within the first 90 days due to training schedule
No more than 2 submittals per vendor/supplier
Please include pre-screening questions at top of resume:
Describe a time when you were faced with a new task where you had little to no experience. How did you handle the situation and what was the outcome?
Describe your communication style when faced with difficulties (i.e. tech issues, late arrivals, etc).
Describe a time when you found difficult to understand a customer and how did you approach that interaction?
Preferred Max Supplier Bill Rate: *** to contractor within max bill rate to client of ***
Submittal Requirements:
Candidate resume must be up to date, be clear/concise and clean - Need Month and Year for each position on Resume
Right to Represent must be attached
Candidate resumes candidates will not be considered for the following reasons
Job Hopping, no more than 3 jobs within year
Employment Gaps without significant reason
Short Term Employment
Lack of Information
Spelling errors
Length of Assignment: 1 year contract possibility for temp to perm with ***
What is the preferred candidate location (local, non-local, remote?) and is there flexibility? MUST be only local or drive in candidates this position will be a hybrid environment, this is not a 100% remote position. Commute should be no longer than 45 minutes.
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take lights out calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check
Top 3 Required Skills
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
What soft skill requirements do you have (team fit and personality requirements)?
o Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
High Level Project Overview:
o Working as a part of the Customer Account Management team candidates will assist the companys residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customers needs, and provides detailed explanations/applications of electric rates to customers. *** is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of ***s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
o Minimum 2+ years of experience in a inbound call center environment
o It would be a plus to also have experience with utilities
Education:
o HS/GED Required
o Associate degree prefer, not required
Are there any specific companies/industries youd like to see in the candidates experience?
o Customer Service fields especially inbound call center
