Business Automation Specialist

The ITS I functions as a lead on large and automation projects and enterprise projects as needed and provides direction to peers and lower-level staff. They are a go-to technical resource for advice, guidance, support, and expertise in IT application design, system architectures, automation, and systems integration business challenges and opportunities. They provide technical expertise in the design, development and implementation of IT solutions with an emphasis on Business Automation. The ITS I will work closely with Product Analysts and business stakeholders to help identify automation opportunities, document, them and provide solid solutions that align with architectural guidelines, can be added to backlog and then worked on in planned predetermined releases/sprints.
ADDITIONAL CONSIDERATIONS
This position is a teleworking position, and may require traveling expected in the Sacramento offices (travel at employee' expense). Teleworking equipment will be provided.
The salary offer for this position will start in the lowest range. State salary negotiations are only viable for selected candidates who can demonstrate ability to command more than the starting rate in a comparable position.
Full benefits packages available for employee and dependents.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
This recruitment may be filled via a Training and Development assignment.
This is position is eligible for telework. Please refer to the duty statement attached below and the "Working Conditions" section on this Job Control for additional information.
You will find additional information about the job in the Duty Statement .
Working Conditions
DHCS has embraced a hybrid work environment. Regular or recurring telework may occur as part of the incumbent's ongoing regular schedule per DHCS's Telework Policy, in accordance with Government Code Sections 14200-14203.
Telework is based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DHCS' Telework Policy and in accordance with Government Code Sections 14200 - 14203 for employees residing in California.
Should the incumbent ever need to report to an office, they will need to report to a DHCS office located in Downtown Sacramento.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-410178
Position #(s):
802-361-1402-XXX
Working Title:
Business Automation Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions:
2
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.
DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all. To accomplish this, DHCS finances and administers state and federal health programs, including medical, dental, mental health, substance abuse treatment services, and long-term care. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is a dynamic department with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is committed to addressing disparities with our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunities.
Special Requirements
* *IMPORTANT**
Candidates must ensure they have the experience and/or education for the minimum qualifications (MQ) prior to taking the exam for this classification. Please ensure you met and exceeded the required time when using experience to meet the MQs. For example, one year of experience would be January 1, 2023 through January 1, 2024. Taking the exam prior to January 1, 2024, would result in you not meeting the MQs. You may not round up your time and should not take the exam prior to meeting the full required experience. Taking an exam prematurely will make you ineligible. You may be subject to a penalty period that could be up to one year.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/16/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Attn: Certification Technician JC-410178
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
JC-399306
1501 Capitol Avenue, Suite 71.1501
Sacramento , CA 95814
Drop-off location is open weekdays; closed on weekends and holidays
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with Robotics Process Automation (RPA)
• Experience with Business Analysis and Business Process Re-engineering
• Experience with Microsoft Automation tools including Power Pages, Power Apps, Power Automate
• Strong SQL experience
• Experience with UiPath Automation
• Experience with API programming and program integration with tools such as SharePoint, Jira, and Service Now RPA Hub
• Able to look at big picture and visualize opportunities for streamlining processes.

Statement of Qualifications
Requirements: Two questions, not to exceed two pages, double-spacing, 12-point font.

Please describe your role and experience in projects and/or work initiatives which leveraged Business Process Re-engineering and/or Automation of business processes, the tools you used, and challenges / successes you encountered. Please include the development methodology employed as it relates to your role.

Please describe your thoughts on working through business issues or challenges and providing recommendations to improve efficiency in ways of doing business. Give an example of business challenges encountered and solutions proposed, and support details for your recommendation.

Do you prefer to work in a team environment or independently and what would you consider your biggest strengths in each of these settings?

Benefits
DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some of these benefits:

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental, and vision insurance
• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days.
• Pension where employees contribute monthly, as does the Department
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Watson Xiong
(916) 345-7449
watson.xiong@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g., transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation") must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Titl e(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
Completing the application
A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Here is the link to the exam bulletin for
Information Technology Specialist 1 Exam (ca.gov)
If applying electronically, please note that CalCareers no longer allows applicants to withdraw the...