Customer Account Specialist

Customer Account Specialist Position

Location: Wappingers Falls, NY
Type: Direct Hire
Salary: $47,000 per year

Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays.

Customer Account Specialist Requirements:

• Minimum of 2 years' experience in customer service or a related position.
• Two-year (or higher) college degree preferred.
• Strong multitasking and attention to detail skills.
• Exceptional verbal and written communication skills.
• Proficient with Microsoft Suite and technical expertise in Salesforce or TalkDesk.
• Experience with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired.
• Home internet access is required for off-site/remote operations.

Customer Account Specialist Responsibilities:

• Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction.
• Order Management: Handle order placement, inquiries, invoices, shipping details, product availability, and compliance with credit policies.
• CRM Management: Enter and oversee data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management.
• Technical Support: Utilize product knowledge to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support.
• Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey.

Take the next step in your career. Apply today!

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.