Customer Account Representative

Sterlin Black Is Looking For Account Reps!!!

*Note: This is NOT a remote position

Minimum Education:

• Education: High school diploma or equivalent
• Experience: 1-2 years of customer service experience
• 2-4 year college degree in Business Administration, Marketing, Finance, History or related fields (preferred but not required)

General Accountabilities

• Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• *The company reserves the right to add or change duties at any time.

Skills

• Excellent verbal and written communication
• Service orientation
• Critical thinking
• Active listening
• Ability to use phone and computer systems
• Positive attitude

Job Types: Full-time, Part-time

Pay: $35,000.00 - $65,100.00 per year

Benefits:

• Flexible schedule

Compensation package:

• Bonus opportunities
• Monthly bonus

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Toledo, OH: Relocate before starting work (Required)

Work Location: In person