Custom Order Specialist

We have many opportunities available on our other career site pages. Click here to link to our careers page!

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

We are currently seeking a Custom Order Specialist to join the fastest growing jewelry company in the country. This job will be located in New York City and the position will be based in a fast-paced environment with multiple requests coming in on a daily basis.

Responsibilities

• Responsible for accurately submitting/verifying Custom Orders with vendors within a specified time-frame
• Oversee the Special/Custom Order Process start to finish
• Calculate and quote prices
• Interact with both the vendors and the customers on a regular basis
• Checks the status of orders, maintains quoted time frames, and handles any potential issues

Requirements

• Must have 1+ yrs jewelry industry experience
• Must have 1+ yrs of experience with custom jobs
• Must have basic understanding of placing CAD requests with designers, vendors and knowledge of reading CAD to get cost for pieces
• Must be able to pass knowledge assessment during interview process
• Must be able to respond to customer inquiries outside of normal business hours, if necessary
• Excellent communication skills
• Knowledgeable in Excel
• Knowledgeable in Photoshop
• Ability to work well with a team of diverse personalities
• Knowledge of jewelry manufacturing a plus
• Must be able to travel to shows a minimum of three times per year
• Must Live in New York Tri-State area

What We Offer

We offer an amazing culture! We have the opportunity of a Bridal powerhouse and the feel of a family-oriented small business.

Benefits

• Base pay $55,000-$60,000 Final pay rate shall be determined and is based on experience and qualifications.

• Medical
• Dental
• Vision
• Basic Life Insurance
• Voluntary Life Insurance
• Long-Term Disability
• Short-Term Disability
• Flexible Spending Account (Medical & Dependent Care)
• Retirement Plan with Matching
• Vacation
• Sick Time
• Paid Holidays
• Attractive Employee Discount

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!