Custodial Worker

General Summary of PositionThe incumbent in this position provides patients, families of patients, visitors, and medical center employees with a pleasant, comfortable, safe, functional, and aesthetically attractive environment consistent with the standards established by Georgetown University Hospital, the District of Columbia Department of Consumer and Regulatory Affairs (DCRA), and the Joint Commission on Accreditation of Health care Organizations (THE JOINT COMMISSION). In this position the incumbent performs various housekeeping and heavy-duty cleaning throughout all Hospital buildings and surrounding areas and inventories and distributes linen supplies and equipment to user units. The incumbent also maintains effective communications and working relationships with customers. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.
Primary Duties and Responsibilities

Maintains a pleasant and cooperative service attitude towards patients, families of patients, visitors, medical center staff, co-workers and management at all-times while working as part of a team maintaining a healing patient environment.

Performs thorough daily cleaning in assigned areas, following established schedules and using prescribed procedures. Tasks include but not limited to: Performance of a 10 STEP CLEANING process (Knock and Greet patient/family, Empty waste, High Dust, Sanitize, Spot Clean, Restroom, Dust mop the floor, Inspect the room, Damp Mop the floor, Interact with the patient/family).

High dust all above shoulder surfaces and ceiling vents/lights. Damp wipes all ledges, furnishings, furniture, lights, shelves, light switches, telephones, door knobs, et cetera. Spot clean walls, doors and windows/glass. Clean and disinfect bathrooms/restrooms to include sinks, toilets, showers, tubes, floors, pipes, mirrors, urinals, etc and restock disposable items such as soap, toilet paper, seat covers, and paper towels. Dust mop floors using a chemically treated mop. Vacuum carpeted floors and upholstery. Remove spots from carpet. Damp mop floors using prescribed cleaning agents. Inspect your work and report maintenance needs in patient rooms, exam/treatment rooms, restrooms, offices, labs, departments, public areas and ancillary areas.

Performs check-out/transfer cleaning in assigned area and/or as assigned by supervision which includes utilizing the above 10-Step Cleaning in addition to stripping, cleaning and remaking beds; removing all patient supplies and equipment; and proper room setup.

Performs Between-Case-Cleaning in Labor & Delivery and the main Operating Room: Terminal Cleaning in Labor & Delivery and the Operating Room.

Washes ceiling surfaces; cleaning of elevators and stairwells; cleaning parking lots, garages, entrances and sweeping sidewalks; washing interior windows; defrosting and cleaning refrigerators.

Takes down and rehangs drapes, showers curtains and cubical curtains; Transports trash in bulk trash carts to the back dock, prepares medical waste trash and operates the compactor equipment; Uses mechanical cleaning equipment to maintain cleanliness and appearance of hard surfaces floors and carpets which may include stripping, finishing, buffing/burnishing, sweeping, vacuuming, dust mopping, damp mopping, shampooing, bonnet cleaning, extracting and carpet spotting.

Moves and/or assists in moving of furniture for setting up/breaking down conference/classrooms;

Conducts general daily inspections of all assigned areas and makes initial assessment of problems in the environment (malfunction beds, furniture, equipment, plumbing, walls, ceilings, etc) and reports identified problems to service center.

Utilizes a wide variety of institutional and industrial cleaning and maintenance chemicals and power equipment according to departmental and OSHA regulations.

Completes scheduled and assigned tasks under normal conditions within prescribed time parameters with accuracy and consistency.

Presents a professional image at all times as demonstrated by a high degree of integrity, technical knowledge, personal appearance (neat, clean, in uniform and wears name tag), equipment/work space orderliness/cleanliness and service attitude.

Makes effective use of departmental/medical center resources (time, material, equipment, etc) so as to minimize waste and prevent damage.

Demonstrates a constant awareness of unsafe or potentially unsafe working conditions and makes every effort to correct and report hazards to the proper authority. Accepts responsibility for ensuring the working environment is safe and in good repair, and places the appropriate work orders with supervisor or directly with facilities to ensure appropriate maintenance of environment. Knows and responds appropriately to safety, fire and disaster procedures.

Demonstrates initiative in job performance through suggesting methods/procedures to improve quality, service, productivity, and efficiency and willingness to accept and support change.

Utilizes ESD equipment to ensure appropriate cleaning for our clients. Maintains equipment and ensure appropriate use of said equipment.

Pursues self development through attendance at and active participation in Department/Medical Center training sessions and meetings. Participates in appropriate committees as assigned.

Completes all required annual education requirements thru Georgetown University Hospital resources.

Works cooperatively with other medical center departments such as Nursing, Maintenance, Materials Management, etc and coordinates with to provide services to customers.

Maintains a good work attendance and punctuality record in accordance with department policies. U. Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimum Qualifications
Education

• Completion of Tenth grade required and
• High School Diploma or GED preferred or
• GED preferred

Experience

• Prior work experience not required

Knowledge, Skills, and Abilities

• Should be able to read, write and speak English.
• Ability to follow oral and written instructions.
• Ability to learn occupational hazards and the safety precautions of the job and the application of universal (isolation) precautions for patients.
• As a key representative of Georgetown University Hospital, must have effective communication and interpersonal skills to relate to staff, visitors and patients with varying degrees of illness.
• Ability to set priorities and meet deadlines.
• Must be flexible in order to function in a setting which may be stressful or change unexpectedly due to a patient's condition.
• Must Be Customer Focused with A Service Attitude.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork-our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity-we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package-including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home-as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.