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Form of workPosition Summary:
The Customer Service Representative communicates daily with customers to ensure all finished goods shipments are completed to meet third party customer specifications. Communicate with trucking companies to plan accordingly for shipments. Remove inventory from company and customer database in accordance with depletion procedures.
Primary Responsibilities:
- Communicate with co-workers and direct Supervisor to receive instructions and coordinate activities
- Manage communication processes; answering multi-line phone system and ensuring timely response of customer emails
- Maintain a clean, work environment placing all items in an orderly manner
- Operate within the documented QMS (Quality Management System)
- Coordinate finished goods shipment to meet customer standards
- Enter order information directly into the system accurately and on a timely basis
- Notify/Communicate with customers with any issues with shipment or scheduling
- Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory
- Consulting with clients about their shipping needs and making recommendations about how best to meet those needs
- Provide assistance and follow up on any Advance Shipping Notification (ASN)
- Collaborate with the warehouse team to create customer orders and fulfill customer requests
- Prepare a Bill of Lading for all shipping customers for the type, quantity, and destination of products transported out of the warehouse
- Utilize customer portals to provide comprehensive data on their shipping and operational information
- Create customer orders for the warehouse team
- Work with carriers to schedule appointments, communicate load status, etc.
- Must be able to follow written and oral instructions
- Possess above average communication skills
- Basic math and counting skills
- Be a self-starter, ability to work under minimal supervision
- Must have aptitude to use and operate a computer including basic email functions and Excel
- Ability to work in a fast-paced environment
- Ability to multitask
- High School Diploma or GED preferred
Schedule :
2-2-3 Schedule - Nights
Physical Demands:The physical demands described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to multitask and handle crisis situations in a calm and effective manner.
- Majority of the time spent at work will be in an office setting, sitting at a desk.
- Sitting for long periods of time.
- Minor lifting of office supplies, storage boxes.
- Occasional climbing, crouching, kneeling.
EEO STATEMENT
The company provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.
