Csr - Customer Service Representative/Agent

About us

Coastal Insurance Brokers is a local insurance broker writting personal lines and small commercial insurance in South Carolina. Relaxed atmosphere, felixable schedule.

Customer Service Representative/Agent "license required"

Duties:
- Provide exceptional Customer Service to clients via phone, email, and in-person interactions
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Handle customer complaints with empathy and problem-solving skills
- Upsell products or services to customers when appropriate

Experience:
- Previous experience in a Customer Service role preferred
- Strong communication skills, both verbal and written
- Ability to effectively communicate with customers from diverse backgrounds
- Knowledge of sales administration processes and procedures
- Familiarity with telemarketing techniques and strategies
- Proficiency in negotiating and resolving customer issues
- Bilingual skills in Spanish are a plus

Benefits:
- Competitive salary based on experience
- Ongoing training and professional development opportunities

Note: This position requires a active SC Property and Casualty licence "will be considered for postion if willing to obtain license"

If you are a motivated individual with excellent communication skills and a passion for providing exceptional Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Part-time

Pay: $15.00 - $30.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Flexible schedule

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• In the field
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person