Address
Form of work
SalaryJob Requirement:
- Respond promptly to customer inquiries via phone, email, or live chat in a professional and courteous manner.
- Assist customers with product information, pricing, order status, and general inquiries.
- Handle and resolve customer complaints and concerns effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, refunds, and exchanges accurately and efficiently.
- Escalate complex issues to appropriate departments or supervisors for further assistance and resolution.
- Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers.
- Keep detailed records of customer interactions, transactions, inquiries, and complaints.
- Collaborate with other team members and departments to improve overall customer experience and service delivery.
Job Type: Full-time
Salary: $30.00 - $34.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to Relocate:
- Reading, MA: Relocate before starting work (Required)
Work Location: On the road
