Csr - Customer Service Representative

Looking to join a devoted, compassionate and fun veterinary team? We are a well-established, 7 doctor animal hospital seeking a Client Service Representative. Responsibilities include but are not limited to assisting clients with appointments, refilling medications, client education, client communication by phone/email/text. We are a busy practice that focuses on high quality care. Must be available to work every other Saturday.

All full-time employees after 90 days are eligible for benefits. We offer 7 paid holidays, paid time off, employee discounts and 60% employer paid health/dental/vision insurance. We also offer a 100% employer paid life insurance policy. Additional life insurance, short-term disability insurance and Aflac policies are available at group rates. An employer matched 401k plan is available after one year. Scrub tops provided. Team members also have the opportunity to earn additional paid time off. We are open 6 days a week and offer flexibility in scheduling when needed.

**PAY STARTS AT $13/HR WITHOUT VETERINARY EXPERIENCE - PAY ABOVE $13/HR IS BASED ON EXPERIENCE**

Apply now and keep an eye out for a message from us!

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Record customer information within our Customer Service database
• Offer support and solutions to customers in accordance with the company's Customer Service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work Remotely

• No

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person