Csr - Customer Service Representative

CSR (Customer Service Representative) – Greeley, CO

Are you looking for a career at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Mattson a Watts Steam Store Company is looking for a Customer Service Representative (CSR) to join our exceptional team.

Summary of Responsibilities:
The primary responsibility for the Customer Service Representative (CSR) is to provide timely and professional Customer Service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Job Duties Include:

• Answer all customer inquiries quickly and accurately in a positive manner
• Create a friendly and inviting working environment
• Responsible for assisting front counter customers including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot, and research products and prices to best fit application
• Maintain clean organized showroom and replenish stock product as needed
• Generate quotes, enter orders, contact vendors, update records and track orders as necessary through the ERP system
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
• Multitask on multiple projects at once
• Achieve productivity and sales goals
• Attend product training and seminars if available
• Work with others to create a positive team environment
• Other duties assigned by Management

Skills/Qualifications:

· Excellent Customer Service (people skills)

· Strong Communication Skills (written & verbal)

· Ability to problem solve

· Proficient with computers

· Basic product knowledge of pressure washers, waste oil heaters, air compressors and fluid power – preferred

· Take Ownership of Responsibilities

· Motivated with the ability to work independently as-well-as within the team

· Manage Multiple Priorities in a fast-paced environment

· Ability to multi-task

· Works well under pressure

· Goal oriented and dedication to excellence

Schedule:

· Monday - Friday

Benefits:

· Health Insurance

· Paid Time Off

· Vision Insurance

· 401K

Job Type: Full-time

Pay: $15.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person