Address
Form of work
SalaryExperienced Customer Service rep for finical literacy app
Description
Responsibilities
As a Customer Support Representative you will:
- Work on ensuring our customers are satisfied with our application and service. Our customers are our main priority.
- Receive customer calls and emails, understand them, be patient and address all queries with a timely and accurate response.
- Manage tickets.
- Have a deep understanding of all the services Goalsetter provides, the different actors involved and how the money flows.
- Be in touch with different partners/providers - Report possible glitches and make sure those are successfully addressed for a fast correct resolution.
- Understand what scenarios need to be internally scaled to support level 2 and work side by side with the tech support team to address them. Provide accurate information to ease the problem understanding and possible solution.
- Suggest new enhancements that could improve usability and sponsor possible features to make our users get the best user experience from our application.
Qualifications
- Experience as a Customer Support Rep in similar products.
- 6 years of experience giving customer support level 1 via email and phone.
- Experience managing tickets using Zendesk.
- Knowledge on how to obtain metrics based on tickets to allow Goalsetter to measure performance.
Job Type: Full-time
Pay: $17.78 - $21.41 per hour
