Csr - Customer Service Representative

Customer Service Representative

Are you very passionate about Customer Service? Are you looking to build your career in an exciting industry? Come see why so many of our team members recommend us to their friends! Family Owned!

Who are we?

Sureguard Termite & Pest Services have been helping families and businesses since 1967. We are a Local Family Owned business. We care about our team members and our customers. We have multiple service centers in the DFW area.

Responsibilities

What do our Customer Service Representatives (CSR) do?

CSR’s are the first contact to help customers. Our Customer Service Representatives are knowledgeable, courteous and caring to the callers’ concerns in their businesses or homes. They enjoy making a customer feel confident that their concerns will be taken care of promptly and professionally.

• Maintain a good customer relationship both on the phone and in person
• Listen to customers needs and concerns, recommend best resolution
• Confirm, schedule and re-schedule services for the customer
• Set sales appointments for new customers
• Answer customer billing questions
• Work as a team with Service team and Sales team
• Sell the Customer Services
• Smile while talking on the phone
• General clerical duties

What do you need?

• High school diploma or GED
• 1 year of Customer Service experience
• Have a Friendly phone voice
• Be a good listener and communication skills
• Be able to multi-task while you enter accurate data while speaking with customers
• Be able to remain calm and able to work under pressure
• Strong attention to detail and willingness to learn
• Available to work Monday-Friday
• Must pass pre-employment drug screen and background check
• Quick books experience is a plus

Why Choose Sureguard?

Since 1967 the Sureguard Family has provided great Customer Service. Work in newly remodeled offices. Great environment, Friendly and fast-growing company. We are a local family owned company based in Waxahachie. We Care! Call for your interview today!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person