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SalaryPosition Summary
Maintain a safe, supportive environment for survivors residing in the shelter. Provide information and intervention for individuals on the hotline and survivors residing in shelter using the Trauma Informed Care model.
Job Description
Required Education, Experience and Qualifications
- At least one year of experience working with survivors of trauma preferred
- Certification of CPR, First Aid, AED and Narcan preferred
- High School Diploma or equivalent
- Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).
Role and Responsibilities
- Provides confidential services to survivors including, but not limited to promptly answering the 24-hour hotline, advocacy, Crisis Intervention, referrals, safety planning and follow-ups.
- Assists with day-to-day operations including providing shelter coverage, maintaining/contributing to health and safety of everyone in shelter, transporting survivors when needed, facilitates problem-solving of in-house conflicts, and encourages and models positive shelter interactions by connecting with each survivor daily.
- Refers survivors to other agencies and resources. Works directly with other agencies to secure services on behalf of survivors and their children.
- Assists Shelter Case Managers in providing supplemental supportive services to survivors based on their individualized goal plans.
- Abides by the mandated reporting policy and procedure when it comes to suspicion or witness of abuse or neglect of children and/or seniors.
- Attends appropriate trainings, workshops, conferences, etc. to enhance professional development and understanding of issues in the fields of Domestic Violence, intimate partner violence, sexual violence, and human trafficking.
- Meets the set goals and expectations set forth in regard to time spent with clients per shift.
- Assists with cleaning of resident rooms for incoming families.
- Completes documentation in a timely manner in accordance with the policies and procedures.
- Attends staff meetings as scheduled.
- Works cooperatively with other staff members, interns, and volunteers to ensure best practices in service delivery.
- Always adheres to Service Excellence standards.
- Represent Battered Women’s Shelter by participating in community activities, coalitions, and taskforce groups as requested or assigned by supervisor.
- Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements.
- Performs other duties as assigned.
Supervisory Responsibilities (if applicable for the position) – N/A
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
- Work environment: This position will be in a facility with victims of Domestic Violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.
Position Type and Expected Hours of Work
- Part-time
- Varied, as scheduled, and agreed upon on employment agreement
Additional Qualifications
- Excellent interpersonal and communication skills, particularly with diverse populations. Ability to model open communication, fair and equitable treatment, management of conflicts and work in team structure.
- Computer skills including, but not limited to, Microsoft Word and Excel.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
EEO
Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.
Saturday- Sunday 12:00 am-8:00 am
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