Crisis Intervention Specialist

Crisis Intervention Specialist

Summary – Townhall II is seeking caring, motivated individuals with a passion for helping others. Eligible candidates will answer our 24 hour Suicide / Crisis / Sexual Assault Helpline utilizing our Crisis Intervention Model to assist callers by providing Crisis Intervention and / or information and referrals. Candidates will also be answering additional lines designated for other agencies with which Townhall II has contracts. Townhall II’s Helpline provides a safe, accepting, and non-judgmental environment for those experiencing an emotional crisis.

Essential Duties and Responsibilities

• Provide interventions to callers or walk-in clients who contact the Helpline by implementing the Crisis Intervention Model taught during Helpline training.
• Provide current, relevant and comprehensive referrals to clients.
• Assist callers who contact Townhall II’s agency contract lines.
• Document required information appropriately and professionally.
• Maintain confidentiality and manage sensitive information appropriately.
• Update resources.
• Complete required monthly trainings.

Qualifications

• Successful completion of Helpline training provided by our training coordinator.
• Ability to handle stressful situations calmly and professionally.
• Willingness to work a flexible schedule including days, evenings, overnights, weekends and holidays. We are only hiring specifically for 3rd shift (12AM-8AM) and weekends.
• Experience in suicide / Crisis Intervention preferred, but not required.
• Ability to multi-task.
• Ability to work as a team.
• GED or higher education.
• 18 years or older.

BENEFITS FOR FULL TIME EMPLOYEES (32-40 Hours):

• Life Insurance: $15,000 (benefits employee’s survivors at no cost to employee.)
• Long-term Disability Insurance: up to 60% of gross wages on 91st day of disability.
• Health Insurance: agency contributes approximately 85% of cost.
• Dental/Vision Insurance: agency offers group coverage
• Retirement Plan/401 (k) Plan: agency matches up to 3% of employee contribution
• Vacation Time: 2 to 5 work-weeks, based on length of service
• Sick Leave: 12 days per year, accrued to a maximum of 720 hours
• Holidays: 11 days (with full pay)
• Employee Assistance Program: 3 visits for assessment/counseling at no cost to

employee.

*Waiting Period May Apply

OUR MISSION:

Townhall II promotes a holistic approach to health, wellness, and recovery by providing individuals, families, and communities with prevention, education, advocacy, intervention, and treatment services.

OUR VISION:

Townhall II commits to be the center of excellence for the Portage County community in providing integrated services, training, and education to ensure its citizens have the support, resources, and skills to achieve and sustain optimum health and wellness.

OUR CORE VALUES

Client-Centered | Best Practice | Compassion | Respect | Integrity | Quality

APPLICATION PROCESS

Submit Resume to Barbara Folan at Fax: (330) 678-7558, or by mail to: Attn: HR Department, Townhall II 155 N. Water St., Kent, OH 44240
*Application can be obtained at www.Townhall2.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person