Credit Support Manager - Cat Credit

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

JOB SUMMARY:  Provide supervision to the credit staff in the daily operations of Caterpillar Financial Services Corporation’s (CFSC) U.S. operations to maximize the productivity, profitability, and customer service of the department.  

JOB RELATED STATISTICS:
Caterpillar Dealers:30 – 40
Departmental Credit Submissions:10,000
Average Transactions Size:$ 100Thousand
Credit Approval Authority:$  1.5 Million
Annual Purchases:$ 200Thousand
Annual Payroll:$ 500Thousand
Personnel:3 - 5 Exempt; 2 - 8 Non-exempt 

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:
1. Manages the daily credit approval and credit investigation activities for the department and supervises and distributes work assignments to the staff who perform those functions.
2. Reviews transactions in excess of the Credit Analyst’s authority.
3. Makes recommendations for approval to manager when transactions exceed Credit Support Manager’s credit authority and assists in recommending and obtaining approvals for overline submissions as needed.
4. Develops and implements individual career development plans for employees.  Coordinates training for all employees.
5. Monitors KCP measurements to ensure customer service goals are achieved.
6. Reviews expenses to control the budget.
7. Works with management of other Credit Units to coordinate the allocation of staff during peak periods of business.
8. Works with management in Document Services and Sales Support to ensure quotes and documents accurately reflect credit decisions, which include the negotiation of documents as needed.
9. Acts as a primary contact for U.S. Caterpillar Dealers within assigned credit territory.  Interacts with end-users, if necessary, to negotiate the terms and conditions of credit decisions.
10. Assists in the development and implementation of workflow processes for the department.  Consults with manager regarding changes to credit policies.
11. Works with Area Managers and Territory Managers to negotiate acceptable approval of credit submissions.
12. Participates in accomplishment of continuous improvement objectives for the department.  Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.  Participates in the identification of problem areas and development of resolutions to address them.
13.Understands the Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies.

 
JOB REQUIREMENTS:
SKILLS, ABILITIES, AND KNOWLEDGE:
1.Thorough knowledge of and ability to apply advanced math computation skills, statistical analysis and other mathematical concepts, including those used in financial modeling and forecasting.
2.Advanced ability to establish and maintain dealer and customer relations.
3.Proven knowledge of finance/leasing products, policies and procedures.
4.Thorough knowledge of the Caterpillar dealer organization.
5.Advanced knowledge of the industries served by Caterpillar dealers.
6.Thorough knowledge of the CFSC billing and invoicing processes.
7.Thorough ability to read and analyze various financial and business reports.
8.Thorough knowledge of commercial laws and restrictions governing operations of CFSC, including Uniform Commercial Code.
9.Advanced knowledge of CFSC credit and documentation processes, procedures and operations.
10.Thorough ability to perform financial statement analysis.
11.Thorough ability to analyze customers’ financial condition.
12.Ability to sit up to 80% of the workday and view computer monitors for 60% of the workday.
13.Provide leadership for the credit staff for new business and ensure their focus is on portfolio quality goals.
14.Proven ability to develop and nurture positive relationships with external and internal customers.
15.Proven ability to create and maintain an environment conducive to collaboration between the department, Region Offices and Corporate Support Departments.
16.Advanced ability to create an environment for employees to develop and optimize their performance potential.
17.Proven ability to maintain an atmosphere that promotes the highest quality of customer service.

EDUCATION/EXPERIENCE:  A 4-year college or university degree and a minimum of 6 years exempt experience in credit, collections, cash applications, customer services, sales, marketing, documentation, financial statement analysis and/or accounting is recommended.  Previous exempt experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain in knowledge, skills, and responsibility such that a level of full competency can be reached.  Equivalent experience may be substituted for education.

#LI-Hybrid

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 16, 2024 - April 23, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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