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Form of workInforma is a leading international events, intelligence and scholarly research group.
We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
Ensuring customer portal is highlighted to customers when contacted
Responsible for collecting all monies owing to Informa within Credit Control policies and procedures to ensure that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts (SSC Specific)
Build close internal and external relationships with Sales and customers
Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
To resolve queries in a timely fashion and collect aged debt with a view to minimizing bad debt provision
Manage simple disputes through FSCM and escalate complex disputes to the Team Leader
To achieve the monthly cash collection targets set for your specific section of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific)
Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Proficient skills in Excel, Word and Outlook are essential
Remain approachable under pressure
Knowledge and ability to use relevant internal systems
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Pro-actively solve problems
Excellent Customer Service skills
Good time management skills
Ability to be flexible within role
Excellent oral and written communication skills
Good knowledge and understanding of all Credit Control processes and best practice
A thorough knowledge of SAP system preferable
The pay range for this position is $16-$19 / hour depending on experience.
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
Learning and development plan to assist with your career development
15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
Competitive Benefits with 401k match
Paid parental leave
Work with a high quality of specialist products and service
Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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