Credit & Collections Manager

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

The Credit and Collections Manager plays a key role in the credit and collection department by providing coaching and mentoring, motivation, strategy, and guidance to collections associates to ensure management of company risk associated with the timely collection of client balances. This individual will work with the Sr Manager, Credit and Collections to ensure the Credit and Collections team is meeting collection goals while complying with company standards and state and federal laws. They will also work as a liaison with other Order to Cash teams to communicate when corrective measures are required to address validated client billing concerns. 

Important to the Team:

• Alignment with the company's mission and core business values.  
• Collaboration with key internal/external resources 
• Participation in ongoing self-development. 

What part will you play?

• Provide coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. 
• Plan, organize, and lead the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach.  
• Analyze data to develop and adopt an effective course of action.  
• Responsible for making independent decisions regarding final collections attempt. 
• Responsible for interacting with Account Executives, Project Managers, Sales Leadership, Contract Admin team and Billing/Portal teams.  
• Initiate client conference calls to discuss account issues and past due invoices when needed.  
• Maintain and update weekly assigned collections portfolio. 
• Assist team of Collection Associates to assess troublesome client accounts. 
• Schedule and assist with bi-weekly 1:1 meetings with Collection associates. 
• Schedule and assist with bi-weekly collection review meetings. 
• Scheduled and assist with Sales Associates/Collections/Billing meetings to record and follow up on reported issues. 
• Train and oversee the credit card processing using the online payment processing application.
• Ensure Collections Associates follow all corrective action steps have been executed to ensure full closure of issue.
• Assist Sr Mgr, Credit and Collections with other departmental needs and responsibilities when needed.

What do we require from you?

• Bachelor's degree preferred 
• 5+ years' experience in commercial collections, preferably construction industry experience, with some time supervising 
• Supervisory experience - to include hiring, coaching and mentoring, development, performance evaluations 
• Knowledge of Fair Debt Collection Practice Act 
• Knowledge of process, requirements, and guidelines to file mechanic's liens and bond claims 
• Knowledge of Principles of Persuasion, Value Based Leadership, Conflict Resolution and Situational Leadership II 
• Ability to influence others  
• Strong problem-solving skills 
• Possess strategic mindset 
• Ability to plan, organize, prioritize, and multitask 
• Strong time management skills 
• Outgoing personality 

Complexity: 

The Credit & Collection Supervisor will ensure Collector Associates follow all defined protocol as defined in the Collections Past due Escalation process and execute Credit Risk Assessments using the authorized assessment tools. 

Decision Making Authority: 

• Under the direction of the Sr Mgr, Credit and Collections Manager, work with Collections team to determine the appropriate course of action when needed on delinquent accounts. 
• Serves as a resource to Collection Associates to ensure that the correct approach and action in the collection of aged balances. 
• Assist with new client set up to establish credit limits when needed. 

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com.  
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.