Collections Assistant

Reports to the Collections Manager

Non-Exempt

General Functions:

The primary function of a Collector is to recover money owed to Land of Lincoln Credit Union for delinquent loan and share accounts. The objective is to collect payment from members by determining the appropriate contact method. All member contact must remain professional and comply with the Fair Debt Collection Practices Act. The collector should make recommendations to the Debt Management Manager for possible referrals to any third party vendor and utilize all available resources provided. Assists Collections Manager in contacting members to determine the reason for the past-due condition of loans and Visa accounts and helps them develop a plan to bring them up-to-date. Responsible for clerical duties necessary to the department.

Duties and Responsibilities:

1) Maintain verbal and written contact with members and other associated with overdue obligations.

2) Receives notification from Manager as to the collection queue of delinquent loans and visa’s. Utilizes Temenos software (collection queue) to work delinquency.

3) Follow up daily on broken payment arrangements that fall in daily queue.

4) Handle incoming phone calls and provide member service.

5) Document all conversations and actions on accounts accurately.

6) Assists with the collection of delinquent consumer loans and visa. Send letters when necessary.

7) Run Courtesy Pay program, print letters, and make calls from the program.

8) Add and remove members to the courtesy pay program within policy.

9) Collect on returned NSF checks, overdrawn shares, and checking accounts. Monitor and collect on overdrawn accounts per policy on a timely basis.

10) Close and Charge off overdrawn savings and checking accounts in a timely basis per policy.

11) Prepare monthly charge off list for checking and savings including sending to Chex Systems and Midwest Credit & Collections or Triverty for Collections Manager.

12) Assists in repossessions and disposition of repossessed goods as needed.

13) Maintains positive relations with members while discussing sensitive, personal financial circumstances in a frank, yet tactful manner.

14) Prepares information needed or required to turn accounts over to collection agencies.

15) Assists in processing bankruptcy claims as needed.

16) Performs skip-tracing as required and requested.

17) Answers telephone requests for resolving delinquency of any kind.

18) Process Non- Wage Garnishments, IRS Levies, Illinois Levies, Citation to Discover Assets.

19) Knows credit union philosophy and policies so as to answer inquiries of a specific nature.

20) Process payment transfers when needed.

21) Maintain a basic knowledge of bankruptcy.

22) Educates members of products and services that are beneficial to both the member and the credit union.

23) Answers telephone, transferring calls to proper departments.

24) Knows credit union philosophy and policies to answer inquiries of a specific nature.

25) Maintains work area in an orderly manner.

26) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Performs other duties and works other hours as assigned.

27) Must be able to meet physical requirements: prolonged periods of sitting at a desk working on a computer or standing and completing training activities; must be able to lift 30 pounds at times.

Required Qualifications:

• Proficient in Microsoft Office suite, specifically Excel, Word, and Outlook. Proficiency in using office equipment.
• Excellent communication and interpersonal skills.
• Effective communication skills with members, vendors, co-workers and supervisor.
• Ability to handle stressful situations and maintain composure.
• Possess organizational skills which are required to maintain accurate information.
• Ability to work in a team environment.
• Ability to multi-task.
• High school graduate.

Preferred Qualifications:

• Two to three years’ experience with credit union preferred, but not required.
• Training in skip tracing methods provided by the collections department.
• Self-motivated; proactively takes the initiative to accomplish necessary tasks and seize new and often times challenging opportunities.
• Occasional travel will be required for ongoing training, meetings, and conferences.
• Regularly: sitting, talking, hearing, vision-close, peripheral, depth, ability to focus.
• Occasionally: standing, walking, climbing and/or balancing, stooping, kneeling, crouching, and/or crawling, feeling/touching, lifting objects up to 30 pounds.