Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
- NOTE: This position will work from home. Occasional planned travel to an office location may be required.
- Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
- Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
- Provide a high level of customer service to maintain relationship with our stakeholders
- Resolve and document dealer inquiries not related to the funding process
- Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
- Welcome and onboard new dealers by offering initial funding assistance
- All other duties as assigned
- Attendance as outlined in the Operations Attendance Policy
- Bachelor’s degree or equivalent Credit Acceptance work experience
- Be proficient in Microsoft Word, Excel and Outlook
- Remain compliant with our policies, processes and legal guidelines
- Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
- Customer Service experience in a call center environment
- Interaction with auto dealers in current or past role
- Experience reviewing contracts/legal documents with a strong attention to detail
- Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
- Be Diligent: Hard working, Conscientious, Sense of Urgency
- Be Effective: Clear Communicator, Autonomous, Organized, Productive
- Validate information clearly and intuitively, protects all stakeholders
- Educate: Identify and close knowledge gaps with all stakeholders
- Listen actively, understand caller’s situation
- Own performance outcomes, improvement actions, attitude
- Promotes: Delivers superior Customer Service
- Effectively work independently in a fast-paced environment
- Ability to adapt well to change with the willingness to maintain a flexible schedule
- Speak clearly, professionally and articulately on the telephone
- Ability to learn quickly and apply knowledge learned
- Handle difficult conversations professionally
- Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.
- Monday through Friday 7am-4pm PST
- Virtual Training will be conducted beginning Monday, April 15th
- Monday -Friday; 6am - 5pm PST, working every other Saturday 6am - 4pm PST
- Monday -Friday; 6am - 6pm PST, working every other Saturday 6am - 4pm PST
- Monday -Friday: 7am - 6pm PST, working every other Saturday 7am - 5pm PST
- Monday - Friday 7am - 8pm PST, working every other Saturday 7am - 6pm PST
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
P.S.