Course Management Systems Specialist (hybrid optional role)

Description

Summary: Course Management Systems Specialist will assist the Director of Learning and Technology with the administration and maintenance of all Judson learning technologies including the Learning Management System (LMS), course evaluation system, online portfolio, plagiarism tools and other related applications. Also, the Course Management System Specialist will be the primary support for users (all students, faculty and staff on and off campus) of these systems.

Qualifications

Essential Functions:

• Perform system administrator duties for all learning systems (learning management system, online portfolio, course evaluation system, plug-ins, add-ons, plagiarism tool, etc.)
• Assist with annual upgrades and testing of learning systems throughout the year.
• Assist with system add-ons, clean up and related testing throughout the year.
• Maintain the file structure of online courses and remove courses that are not in use.
• Run standard system and ad hoc reports as needed to acquire data for departments.
• Upload, approve and maintain learning system access for all users.

• Set-up all Learning Management System (LMS) course sites, verify access and provide instructors and Program Chairs with this information two weeks prior to the start date.
• Monitor information in the SmartEvals evaluation system for accuracy.
• Provide quick response to faculty, staff and student inquiries, questions, and concerns related to learning systems and supporting applications.
• Work in conjunction with the university information technology department on learning system integrations.
• Provide timely response to escalated help desk tickets related to LMS and supporting applications.
• Refer other technological and equipment problems to appropriate staff.
• Assist faculty by sharing information and direction them to resources on learning systems.
• All other tasks as directed by supervisor.

Supervisory Responsibility: Not a supervisory position.

Required Education and Experience:

• Associates or Bachelors degree in Business, Technology or related field.
• Admin experience with learning management systems (LMSs) and related applications.
• Technical skills including user knowledge of items like Microsoft Word, Excel, Power Point, and Outlook.
• Independent, reliable with good communication skills.
• Preferred three to five years previous project management experience.
• Preferred three to five years working with administrative matters in an educational environment.
• Excellent oral and written communication skills.
• Remain professionally active, keeping pace with current educational technologies and developments in the educational technology field.
• Participate in all staff development, training events, and university meetings as agreed upon with supervisor.
• Support the mission and goals of the University and respective department.

• Promoting a positive, Christ-centered work environment