COTS/SaaS System Administrator (IT System Administration - Journey - Two Positions)

Salary : $83,268.00 - $111,984.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2024-21003062-00578
Department: Liquor and Cannabis Board
Division: Information Technology Services
Opening Date: 01/25/2024
Closing Date: Continuous
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled. First review of applications will be February 02, 2024, please submit an application on or before February 01, 2024. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position will be required to work in the office at least 1 day per week. This may change based on business needs. There will be some travel required within the State of Washington.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
The WSLCB Information Technology Services Division is announcing an exciting opportunity for COTS/SaaS System Administrator (IT System Administration - Journey - Two Positions) atOlympia, WA. These positions report to the Application Team Supervisor in the WSLCB's Information Technology Services Division (ITSD).
This position is part of the Application Team of the Information Technology Services Division of the Washington State Liquor and Cannabis Board (WSLCB). The Application team serves to design, develop, maintain, and support software solutions for the WSLCB that are innovative, secure, and meet IT industry standards. The Application team consists of the WSLCBs application developers, System Administrators, and data developers.
In this role, you will plan and coordinate acquisition, installation, configuration, testing, operation, troubleshooting, and maintenance of COTS and SaaS systems and agency developed applications and workflows. This role would involve data administration, System Administration, problem resolution, and developing automation of responsibilities via scripting. In addition, you will apply technical skill to support the administration, customization, and configuration of multiple cloud and on-premise software.
If you have an interest in a COTS/SaaS System Administrator position, we encourage you to apply to be a part of the WLSCB team!
WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid
• (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• - confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties
Some of the duties you will perform are:

• Configure applications for agency and external use cases.
• Monitor agency applications for performance and uptime.
• Respond to application incidents with timely resolution.
• Identify and assign customer priority to incidents and requests to ensure alignment with agency expectations.
• Work with customers to ensure adherence to agency standards.
• Extend COTS/SaaS applications with additional modules to enhance functionality to meet business needs.
• Unit test all application and configuration changes and ensure alignment with division Quality Assurance processes.
• Solicit and receive quotes for necessary licenses and support for applications under administration within the division guidelines.

• Perform administration of application access via AD security group. Update application configurations not using AD as the sole method of granting access.
• Proactively escalate and investigate any perceived threat to the administered applications security.
• Research and grow scripting skills to automate repeated manual tasks.
• Keep up with System Administration best practices and propose implementation of these ideas to the systems being administered.
• Work with customers, their managers, and product managers to understand business needs of the applications.
• Participate in the development and execution of agency disaster recovery plans and take proactive steps to ensure business continuity.
• Surface software life expectancy early to inform application and product roadmaps from the technical perspective.
• Document established protocols and train both IT and end user staff in proper use of the applications under administration.
• Support and enhance the collaborative platform by exploring and executing a solution to migrate from SharePoint 2013 to more secure and intelligent alternatives such as Microsoft 365. This should address the current and future use cases of both existing and upcoming products.
• Manage the ESRI ArcGIS Enterprise Server and ArcGIS applications for ongoing maintenance and improvement. Work with customers to uphold and enhance map data.
• Support the enterprise content management system, such as Laserfiche. Monitor and maintain the Laserfiche workflow to ensure accurate data upload from the clients.

Qualifications
Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Option 1:
Six (6) years of recent professional experience in software administration and support.
AND
The above experience should include two (2) or more years of progressive experience and demonstrable knowledge in following areas:

• Scripting languages such as PowerShell or Python.
• Active Directory and security group administration.
• Technical troubleshooting in a time-bound environment.
• Data reporting using Microsoft reporting tools including SSRS and/or PowerBI Reports.
• Supporting enterprise level Electronic Content Management systems such as Laserfiche.
• Planning, architecting, implementing, maintaining, and supporting an enterprise Web Content Management platform such as Drupal or WordPress.
• Supporting users in Organizational Change Management (OCM) through customer support throughout IT system replacement efforts.
• Demonstrating the ability to rapidly learn, configure, extend, and train end users on software which is new to the portfolio.

Option 2:
An Associate's degree in Computer Science, IT or closely related field; OR completion of two (2) year accredited vocational training program in IT or related program.
AND
Four (4) years of recent professional experience in software administration and support as listed above.
Option 3:
A Bachelor's degree or higher in Computer Science, IT or closely related field.
AND
Two (2) years of recent professional experience in software administration and support as listed above.
Option 4:
Three (3) years of experience as an IT System Administrator - Entry level, with a Washington State Agency. This should include experience as listed above.
Preferred/Desired Qualifications:

• Mastery experience with the configuration and management of Microsoft SharePoint 2010 and 2013 architectural components and administration.
• Applied experience in the design of user interfaces and the design, creation, and organization of site collections that support the individual business units of the agency.
• Experience working with business users and managers to document and analyze processes that will be automated.
• High-level understanding of SQL Server concepts such as permissions, maintenance jobs, and database configuration items to improve SharePoint performance.
• Experience working in the Azure environment for both administration of users and identification of cost saving opportunities.
• Experience administering and supporting users in the ESRI ArcGIS Enterprise environment.
• Experience in release candidate creation, quality verification, deployment, and success monitoring in a DevOps environment.

Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.
5. Attach your unofficial transcripts if you meet the qualifications based on IT/Computer Science or related degree.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, nationa...