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SalaryCorporate Sales Receptionist
Primary Responsibility: Professionally welcome visitors and callers to Woodside, providing an appropriate and high level of customer contact, service, and support. Sales and customer service are the primary concerns of the Employer. This position is frequently the first contact experience for prospective purchasers! The Corporate Sales Receptionist is expected to represent the Company and Woodside at all times with enthusiasm, integrity, truthfulness, and knowledge. Customers and/or prospective customers are expected to be treated with dignity and respect at all times. This position reports directly to the Corporate Human Resource Manager and, ultimately, the President of Administration.
Specific Responsibilities:
- Greet and welcome all guests to the sales office. Please stand up and walk around the desk when guests arrive to greet them with a smile and a welcome!
- Timely and professionally answer all inbound telephone calls.
- Transfer calls via the sales rotation with specific instructions and Company policies provided by the Administrative President.
- Provide visitor registration cards to guests for completion upon their arrival.
- Offer water, coffee, soda, etc., to arriving guests.
- Operate television monitors in the sales lobby to ensure community videos are looping, and visitor names are displayed welcoming the day's visitors to Woodside.
- Assist the Corporate Sales Associates as requested, especially with visiting clients. This may include distributing brochures and other printed materials.
- Prepare and distribute tour confirmations to Corporate Sales Associates and clients.
- Distribute tour emails to Company staff to ensure key personnel is knowledgeable about booked tours for hospitality purposes.
- Provide general administrative assistance to the sales, accounting, and marketing divisions, as requested.
- Attend weekly sales meetings to stay knowledgeable about the activities of the sales and marketing team.
- Maintain the sales associate rotation board in accordance with Company policies and with direct supervision by the President of Administration.
- Create the monthly sales schedule, including coordinating schedules with weekend rotational receptionists.
- Assist in entering and maintaining records and contact information in the sales database.
- Process both incoming and outgoing mail and overnight deliveries.
- Walk the sales office each morning as if you were the client to ensure the office is presentable and welcoming. The office is professionally cleaned; however, picking up used cups and replacing chairs at the meeting tables will be required.
- Ensure water and sodas are stocked in the refrigerator daily to be available for visitors.
- Assist in kitchen maintenance, i.e., ordering coffee, removing/replacing trash bags, etc.
- Any other tasks as assigned.
- Excellent and professional verbal and written communication skills.
- Friendly, outgoing personality. Strong aptitude for customer service.
- Ability to thrive in a fast-paced, hectic environment.
- Proficient computer skills including Microsoft Office, internet and e-mail communications. Must also become well-versed in the use of the sales database program.
- Desire to be a part of a successful and dynamic sales team.
