Address
Form of work
SalaryThrough direction and guidance from the Director of Operations and the Senior Quality Manager, the Quality Manager drives continuous process improvement, best practice sharing, and the implementation of best practices across branches. The Quality Manager is accountable for customer audit preparedness, the NCR/CAR Program, and the implementation and accountability for work procedures work instructions associated with the company Quality Management System.
Primary Duties & Responsibilities:
- Assist the Director of Operations in developing new processes, products, materials, and technologies to improve shop operation efficiencies
- Train Production Managers, Operations Managers, and other Shop Management on developed shop operation and quality processes and procedures as needed
- Drive continuous improvement in shop (assembly & repair) operations and warehouse management to eliminate waste, reduce defects (Non-Conformance Reports), and reduce throughput time
- Conduct internal quality audits and customer audits within identified Region
- Assist the Director of Operations in development of company QMS work instructions and work procedures to spread best practices for machinery usage, production board usage, and general operations from branch to branch and corresponding training within identified Region
- Enforce ValvKeep Standardization procedures
- Monitor branch-level accountability to company QMS within identified Region
- Oversee work processes to ensure that internal and external quality standards are followed
- Coordinate with Operations, Quality and Sales departments to resolve any non-conformance issues, and responsible for decreasing overall non-conformance rate
- Coordinate with General Managers and Shop Production Managers to optimize Labor Utilization Rate at all branches
- Communicate with customers, as required, to develop and maintain good working relationshipsand find additional ways to improve execution of shop operations
- Education & Experience
- Safety Council training preferred
- Current TWIC card preferred
- Industrial valve/actuator OEM factory authorized training certificates preferred
- Certified Individual in accordance with the National Board preferred
- 10 years’ minimum industry experience
- High school diploma or GED equivalent
- Bachelor’s degree preferred
- Skills & Abilities
- Highly organized
- Effective time-management
- Detail-oriented
- Strong interpersonal, communication, technical, and presentation skills
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
- Clear background check and drug/alcohol screening
- Travel: less than 5%
- Lifting up to 50 pounds
- Bending, stooping, walking and/or ability to stand for up to 75% of shift
