Corporate Operations Assistant

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. For our US based employees, the company covers the entire cost for an employee’s health, dental, vision, disability, and life insurance, as well as contributing to a significant portion of the family premium. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communitiesin the United States.

JOB SUMMARY:

The Operations Assistant acts as the gatekeeper and first point of contact, interacting with interdepartmental team members, senior executives, and a variety of creative professionals. The Operations Assistant also provides general office support with a variety of clerical activities and related tasks. This position will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies, as well as additional clerical duties. This is an outstanding opportunity for a warm and personable go-getter. This position consistently exemplifies the Satcom Direct (SD) Mission, Vision, and Values focused around a philosophy directed toward customer service/satisfaction, job performance, and cooperative team interactions. Willingness to support organizational policies that foster “continuous improvement” activities, promote SD’s ongoing strategic growth plan, and maintain its position as the premier leader within the Aviation Satellite Communications industry.

ESSENTIAL DUTIES/RESPONSIBILITIES:

The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

· Answer telephones and direct the caller to the appropriate associate or voice mailbox. Check “General Mailbox” daily for voice messages and distribute accordingly.

· Greet customers and guests; and ensure guests sign in and badges are issued upon entry to the facility.

· Prepare and maintain visitor and internal welcome monitors within lobby.

· Retain privacy and exercise discretion when handling communications or situations connected to the confidential nature of customer and/or employee information.

· Assist accounting with invoice reviews, note discrepancies, and deliver daily in numerical order.

· Process business card orders.

· Coordinate, set up, and breakdown of catering for meetings and company functions, as needed.

· Keep supply closets/cabinets stocked, organized, and track and maintain inventory of catering and office supplies, liaise with department admins, and submit orders.

· Check FaxViewer throughout the day and distribute faxes to recipients.

· Create and ship customer welcome kits.

· Keep entryway and lobby area clean, clear, and ensure maintenance of professional appearance at all times.

· Assist with coordination of training class registration, logistics thereof, and provide support to registrants as needed.

· Special projects for data entry and/or departments as needed.

· Keep internal telephone directory updated.

· Shipping and Receiving.

· Light housekeeping duties, proactively cleaning and refilling supplies, as necessary throughout the day.

· Other duties as assigned.

To be successful in this role, an individual must be able to perform each essential duty in a satisfactory manner and should demonstrate all competencies listed above. All employees are expected to adhere to and be knowledgeable of SD operating standards, established safety rules, and adhere to company attendance guidelines.

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

· Quick thinking and proactive approach to problem resolution; adept at learning new systems independently.

· Detail-oriented with exceptional organization and time management skills.

· 2 years of customer service experience.

· Professional attitude with ability to prioritize work, multi-task projects, and exercise effective time management.

· Excellent communication skills (written and verbal) with the ability to communicate and work collaboratively with individuals at every level of the organization.

• Ability to maintain confidentiality.
• Demonstrates initiative and dependability, and possess ability to work both independently and in a team environment.
• Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

· Works well in a fast-paced professional office environment.

EDUCATION/EXPERIENCE:

· High school diploma

· Associates Degree

PHYSICAL DEMANDS:

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects. This role requires on-call duties of one (1) week at a time.

WORK ENVIRONMENT:

The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000

Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $45,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. SD also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, experience level and location.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Ability to Commute:

• Melbourne, FL 32940 (Preferred)

Work Location: In person