Core Banking Support Analyst

At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started?

As part of our team, you’ll be empowered through the bank’s investment in employee education to continuously grow as a professional. We invite you to join our team of trusted, local bankers that leave our communities saying, “We’ve never been treated like that by a bank.” CFB is proud to have been named a Best Place to Work in Indiana for 8 consecutive years by the Indiana Chamber of Commerce. And, we’re always looking for the best and brightest to join our team

Benefits:

• Health, Dental, Vision Insurance
• Bank Paid Life Insurance
• Paid Short-Term & Long-Term Disability
• Generous Matching 401(k) Retirement Plan
• 3 weeks of Paid Time Off (immediate accrual)
• Access to Earned Wages
• Wellness Program
• Competitive Salary
• Tuition Reimbursement
• Paid Holidays and 3 Float days
• Maternity/Paternity paid leave
• Annual bonus eligibility
• Community Service Projects

Objective: Responsible for providing end-user support services on various Core Banking and related applications and responding to technical requests of a complex nature.  Works on implementing the Bank’s Core Banking Applications and performs application administration.  This position will work closely with the Operations Manager, Branch Administrator, Compliance, IT and the Project Manager to analyze systems as they relate to our core to create efficiency using technology. 

Classification: This is a Full-Time Exempt position and reports to the COO.

Job Location(s): Howard County, Main Office

Essential Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Keeps personnel informed of core updates/changes and works with appropriate departments to adjust procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Recommends any spec changes with any core updates and with any changes to any functional areas of the Bank.
• Responsible for building new products within the core system
• Communicates with the COO, Operations Manager, Branch Administrator, Compliance Officer, other office managers, and appropriate personnel to integrate goals and activities; attends required meetings as assigned.
• Facilitate business requirements gathering, systems analysis, develop use cases, functional data mapping, testing, system flows, workflow charts and diagrams.
• Partner and collaborate with all stakeholders to deliver solutions to meet business need with quality and within a defined timeline
• With minimal supervision, identify, interpret, and define business needs and features; translate them into requirements; and lead the process to visualize, document, and communicate functional solutions.
• Keep track and prioritize tasks that can create efficiencies throughout all business lines.
• Monitor technical piece of projects by tracking activity; resolve problems and recommending actions while collaborating with business partners
• Setting up of electronic workflows with software working with all departments, this would include workflows and cases within a new Call Center
• Duties include troubleshooting software that works with core integration, and assisting end-users with inquiries.
• This role involves analyzing system performance, implementing updates, and maintaining documentation for efficient support processes
• Working closely with other departments to develop reports that are needed for their analysis
• Strong analytical and communication skills are essential for success in this position
• Provides periodic reports to the Chief Operating Officer and other groups as required throughout the Bank.
• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Education/Qualifications:

• A. degree in related field preferred, related Banking Operations considered in lieu of degree
• 10+ years Banking experience with CSI experience preferred
• Communication skills: proficient in reading, writing, and mathematics. English preferred as primary language.
• Proficient interpersonal relations
• Ability to use office machinery and equipment

CFB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.