Senior Application Support Analyst

Coordinates and supports the SLDC by coordinating releases, understanding the priority, and ensuring the cross functional team is focusing on work that aligns with the strategy and objectives created by the Application Management leadership.
Collaborate with internal and external users to ensure business units and external clients meet their objectives using technology.
Job Duties and Responsibilities:
Key Responsibility #1: System and Client Administration

• Leads user support by providing some work direction and training for team members and working with users who are defined as more complex, larger in size, high impact, or visibility on multiple applications by working with Bus Tech management to understand the team's goals and service level expectations.
• This is accomplished by working with the team or directly interacting with internal and external users to provide support for implementations, training, and tier-two-level support. Resulting in the creation of reporting and metrics used by Business Technology, user adoption, successful system use, and best-in-class customer service.

Key Responsibility #2: User Security and Data Integrity

• Security: Responsible for providing application customization and user rights using admin level access rights assigned to this level due to ability to work effectively with IT and use these access rights within the parameters of IT best practices.
• Data Integrity: Responsible for ensuring data integrity using an in-depth knowledge of the applications, enterprise data, and the potential for changes to applications or data to impact at a larger scale and advise users accordingly or prevent the change.
• Resulting in application users who are confident of the ongoing accuracy and integrity of the application which will in turn promote user adoption.

Key Responsibility #3: Application Release support

• The Sr. Application Analyst should exhibit the ability to understand the overall release project, aim, and goals and work to effectively deliver on them.
• Sr. Application Analyst creates and manages task lists and tracking throughout the application life cycle.
• Creating and maintaining requests and business rules, completing tasks as assigned, creation and execution of test plans, organizing tasks for assignment to other team members and outside resources, understanding and prioritizing issues that arise during releases and to document and elevate as needed.
• The Sr. Application Analyst works with Business Technology Management and/or the Project Manager to complete the work needed to deliver project goals in a timely manner and on budget. These functions are performed to ensure that release cycles run efficiently, business areas receive needed solutions, and users are minimally impacted.

Key Responsibility #4: Ongoing Technical Support and Training

• Provide tier-two level support for user reported issues. Review previous support requests to find system enhancements that can prevent common user errors or issues. Keep up to date on new functionality and knowledge released through applications and other resources. Provide support to team members in training or at a more junior level
• Sr Application Analyst will identify and organize plans to ensure best practices are applied in the delivery and maintenance of training for Business Technology supported applications.
• Working with resources such as Allied Marketing, SEO, Walk Me, and the BRMs, and Product Managers
• The Sr. Application Analyst will create training materials and work with the Business Technology team to build competencies in training for internal and external clients.
• Sr. Application Analyst should be able to identify prevalent user issues and make recommendations regarding training programs to address these issues. Resulting in training plans, training sessions, and materials that meet the standards set by Business Technology.
• Ensures user adoption, customer satisfaction, and optimal system use.

Key Responsibility #5: Data Analytics and Dashboard support - Other duties as Assigned

• Sr. Application Analyst should have knowledge of enterprise data and reporting needs to consult with business areas and provide reports and dashboards and aid business areas on data analysis.
• Ability to create dashboards using dashboard applications. Resulting in support for corporate need for data, data analysis and business intelligence for all management and Sr. Management teams.

Qualifications (Education, Experience, Certifications & KSA):
High school diploma or GED required; bachelor's degree (in technology management or similar area) preferred.
Minimum of 3-4 years of work-related experience required.

• Aptitude to learn and navigate multiple system applications
• Project-management Skills
• Proven client-facing presentation skills (virtual, phone, and in person)
• Knowledge of financial services products and service, a plus
• Strong organizational skills to prioritize and coordinate multiple client implementations
• Excellent written, oral, interpersonal, and listening skills essential
• Strong documentation skills.
• Ability to troubleshoot problems and/or issues; Strong ability to deal with problems involving several variables in non-standardized situations
• Ability to prioritize and manage multiple clients and issues effectively
• Ability to effectively and professionally present information and ideas in user-friendly, non-technical language in one-on-one and small-group situations to project teams, stakeholders, external partners or clients, and other employees of the organization.
• Above-average computer skills, including Microsoft Office products.
• Ability to train internal and external clients on the technology solutions
• Ability to deal with ambiguity and derive the optimum business result
• Ability to work independently or as part of a team
• Self-starter interested and motivated to learn and continuously improve

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
To view our privacy statement click here
To view our terms and conditions click here