Business Support Analyst

This position will be a part of a team that provides front-line support to the Business Support Systems team as it relates to developing, implementing, maintaining system solutions for order entry functions and EDI clean load rates along with EDI system solutions

Key Accountabilities

• Maintain knowledge of engineering, manufacturing, purchasing, and customer service concepts, practices and procedures as well as the systems that support them
• Collaborate with stakeholders to gather all necessary information.
• Troubleshoot system applications, identify real or potential issues, and then escalate to appropriate support personnel or 3rd party vendors
• Assist in integration and acceptance testing; create specifications for system to meet business requirements and assure consistencies across all sites
• Provide training needs and modules to the Customer Service Department in regards to end user training in the area of system usage
• Document existing and new processes. 
• Responsible for understanding and supporting order entry functionalities from all sources of EDI
• Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
• Effectively manage prioritizing multiple projects to ensure timely delivery.
• Ability to travel as required.  Estimated travel currently anticipated for this position is ~<10% for the purpose of training, visiting other MBCI facilities, etc.
• Other duties as may be assigned at management's discretion

Key Competencies

• Customer focus; builds strong customer relationships and delivers customer-centric solutions
• Plans and aligns; planning and prioritizing work to meet commitments aligned with organizational goals
• Drives result; consistently achieve results, even under tough circumstances
• Manages complexity; acquires data from multiple and diverse sources to uncover root causes while evaluating pros and cons
• Collaboration; works cooperatively with others across the organization to achieve shared objectives
• Optimizes work processes; creates efficient workflow and seeks ways to improve processes

Education, Skills and Experience:

• High school diploma/GED with 2+ years of strong Microsoft Excel experience in a professional work setting is minimally required.
• College experience and/or at least a 2-year degree is preferred.
• Proficiency with MS Office Applications (Excel, Word, Access, etc.) is required.
• Self-motivated, team oriented, and proven ability to work in a team environment
• Solid organizational skills, and ability to manage multiple tasks at once
• Team oriented with a proven ability to work collaboratively in a fast-paced team environment
• Excellent problem solving skills
• Ability to interact effectively across internal and external groups and across multiple departments or functions
• Ability to be highly flexible to adapt to changing business needs and priorities
• Strong oral and written communication skills
• Demonstrate accuracy in work processes

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

*Actual pay will vary based on qualifications and other factors